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postmanlabs / postman-app-support

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can create better APIs—faster.
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Not able to open the postman #8949

Closed ravikumarkornu closed 3 years ago

ravikumarkornu commented 3 years ago

Describe the bug Not able to open the lastest version postman application. It's showing below error

Error: Migration: IndexedDB schema migration failed. IndexedDb was not upgraded successfully after dexie.open.

Please try restarting the app. If the issue persists, please refer to https://go.pstmn.io/troubleshoot-could-not-open

Logs: vendor-shared.js:223852 Initializing the global config vendor-shared.js:295815 Error in fetching user information Error: Could not get waterline model for user. ORM not initialized. at Object.getModel (vendor-shared.js:57758) at Object.findOne (vendor-shared.js:57820) at Object.get (vendor-shared.js:64157) at EventEmitter. (vendor-shared.js:954370) at EventEmitter.emit (vendor-shared.js:49202) at _dispatch (vendor-shared.js:210197) at EventEmitter. (vendor-shared.js:210207) at EventEmitter.emit (/Applications/Postman.app/Contents/Resources/app/html/events.js:203) at Object.onMessage (/Applications/Postman.app/Contents/Resources/app/html/electron/js2c/renderer_init.js:2469)

To Reproduce Steps to reproduce the behavior: I have installed the latest version and try open its giving below error Logs:

Expected behavior It should open

Screenshots If applicable, add screenshots to help explain your problem. Please make sure the screenshot does not contain any sensitive information such as API keys or access tokens.

App information (please complete the following information):

Additional context Add any other context about the problem here.

Raj-postman commented 3 years ago

Hi @ravikumarkornu

Clearing local files of your Postman installation generally resolves this issue. May I know if you have followed the steps mentioned in this article below?

ravikumarkornu commented 3 years ago

Thanks for your response. Its working after deleting the files . macOS - Go to Finder (Cmd+Opt+Space) > Go to folder (Shift+Cmd+G) > Paste ~/Library/Application Support/Postman > hit return > Delete the files.

Raj-postman commented 3 years ago

Awesome! In that case, will mark as Closed :)