Request from a Collection is not visible in a tab

postmanlabs / postman-app-support

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can create better APIs—faster.

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Request from a Collection is not visible in a tab #9951

Open awasall opened 3 years ago

awasall commented 3 years ago

Hello, I have problem to see the content of a miroservice on postman . when I click on a microservice I have an empty page it does not open even though I have the latest version of postman. Can Someone help me?

DannyDainton commented 3 years ago

Hey @awasall

To know what's happening here, we would need you to expand on the information provided.

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awasall commented 3 years ago

when i click on a microservice i have a blank page, the page is blank postman

awasall commented 3 years ago

my Postman version is: v8.4.0

DannyDainton commented 3 years ago

By microservice, you are referring to a request inside a Collection? It doesn't look like that Request Tab has been opened, Is this the same if you click on any of the other Folders or Requests?

I can also see that the overview tab isn't correctly displaying the details of the workspace. Can you close that tab and then this button to open it again:

If this is still not showing any details, could you try fully quitting the app and open it up again, please?

awasall commented 3 years ago

I have the problem to open the request and I have closed the application and I even restarted the computer but have the same problem. postman1PNG

DannyDainton commented 3 years ago

Are you able to open any request? One from a different Collection or by selecting the + button in the builder view?

Are you able to duplicate the Collection and open the duplicate request?

Can you Export the Collection and Import it back into the app to open it that way?

Are you able to sign out (Click on your avatar in the top right) and then sign back in again?

It's tough to know what the issue is here given the limited information so I'm just suggesting different ways to open things at the moment.

diptarag commented 3 years ago

Also, is this happening after a recent Postman version upgrade and the microservice was already open when you upgraded Postman? Is it possible to send the logs? Refer to this article for retrieving the logs.

awasall commented 3 years ago

I have downgraded version 7 and I have no more problems

diptarag commented 3 years ago

I would really appreciate it if you could send us the logs. Just want to understand what went wrong and probably we can help you use the latest version.

RikkiMasters commented 3 years ago

I'm experiencing the same issue.

New tabs won't open unless I right-click the request, then 'Open in Tab'. To open the collection settings I need to click the three dots, then 'Edit'. I'm also not able to open the release notes from the top right settings cog.

The problem started a few updates ago, but don't know which one. I've just put up with it as the workaround is working. Have tried reinstalling but it doesn't help.

Postman 8.5.1 MacOS Big Sur 11.3.1

diptarag commented 3 years ago

@RikkiMasters is it possible to send the logs? Export the logs just after an unsuccessful tab open attempt

RikkiMasters commented 3 years ago

@diptarag by going to view/developer/log files in finder?

After trying to open a tab, none of these files are updated or changed. Do you need any file in particular?

awasall commented 3 years ago

How can I view the log file on postman?

diptarag commented 3 years ago

@awasall you can refer to this article for viewing the log files - https://support.postman.com/hc/en-us/articles/360033270134-Where-can-I-find-logs-for-the-Postman-app-

@RikkiMasters is it possible to send a zip of all the log files? At least the renderer-requester.log will be needed

RikkiMasters commented 3 years ago

@diptarag where shall I send them?

RikkiMasters commented 3 years ago

Although the logs don't change, there're warnings in the developer tools console when I try to open things.

Request: Could not find on EditorStore. Missing or invalid parameter.

Collection: Could not find on CollectionStore. Missing or invalid parameter.

RikkiMasters commented 3 years ago

FIXED: Signing out then in fixed it. Should have tried that first really.

diptarag commented 3 years ago

@RikkiMasters glad the issue is fixed. One question though, apart from these warnings, did you notice any other errors on the console?

RikkiMasters commented 3 years ago

@diptarag I didn't get the rest of the output, but yes there was something about initializing the state. Sorry!

DavidMorgan92 commented 1 year ago

I'm having the same error. I'm able to use requests when I'm signed out but obviously I lose a lot of other features when I run Postman like this. I have a gist with the devtools console output and the Postman logs, I hope this helps to find what the problem is. https://gist.github.com/DavidMorgan92/22c80c27314ecbe258827915921857fd