Closed DjangoZeelig closed 1 year ago
Hi @DjangoZeelig ,
The order supposed to go to completed after the order has a shipment and an invoice. The order that stays in processing does this order have a paid invoice?
Have a great day, Jeffrey
Hi, This order has a paid invoice.
I navigate to Sales -> Orders -> "the specific order" -> Order View -> Shipments. The items in the orders are being listed in "Items Shipped" I navigate to Sales -> Orders -> "the specific order" -> Order View -> Information. In "Items Ordered", the ordered items are being listed as Ordered, Invoiced, but not as "shipped". (edit: changed Paid in Shipped)
At the bottom page of this page there is a summary, In the summary, the payment is being labeled as completed.
Hi @DjangoZeelig ,
That is strange, the moment the order has a shipment and paid invoice it should go to complete. We are not aware of any issues with this, and were also not able to reproduce it in our test environments. Could you contact support via digitaleklantsupport@postnl.nl to investigate this further on your environment.
Have a great day, Jeffrey
This issue couldn't be reproduced anymore in live environment. Customer did find an effective work-around for existing orders which seemed to be effected with this issue. This ticket can be closed.
To Reproduce Steps to reproduce the behavior:
Expected result Expectation would be that the status would be updated to "complete".
Actual result Status remains in: "processing".
Workaround None
Screenshots If applicable, add screenshots to help explain your problem.
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