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postnl / postnl-magento2

This is the official Magento 2 extension for the logistics company PostNL. Add shipping options and parcelshops to your checkout. Create labels with track and trace functionality from the backend.
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[BUG] Bulk printing PDF attachements not working. keeps loading untill php timeout limit is reached (even if you make it 4000 seconds) which makes no sense. #379

Closed BlueRayNL closed 7 months ago

BlueRayNL commented 7 months ago

To Reproduce Steps to reproduce the behavior:

  1. Go to 'shipments tab in magento'
  2. Click on 'bulk select 20 orders.'
  3. in the action menu click on PDF-shipments

Expected result A clear and concise description of what you expected to happen.

Bulk document of PDF's with all 20 shipments.

Actual result Keeps loading infinitly.

Workaround NONE

Screenshots image

Please complete the following information

BlueRayNL commented 7 months ago

can someone reply from tig ????

JorisPostNL commented 7 months ago

Hi @BlueRayNL, thank you for your inquiry.

Kindly note the function you are referring to is native to Magento 2 and not handled by our plug-in. To be sure our plug-in isn't factoring in in an unexpected way we tried to reproduce the issue following the steps you note and received PDF containing 20 pages of packing slips within a few seconds without any problems. If you have seen any signs on your side that our plug-in is somehow involved in this issue we'll gladly look into this again.

Edit: one of the developers in our plug-in development team has suggested that perhaps a reindex or database repair might solve this issue.

Kind regards, and good luck, Joris PostNL Support