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postnl / postnl-magento2

This is the official Magento 2 extension for the logistics company PostNL. Add shipping options and parcelshops to your checkout. Create labels with track and trace functionality from the backend.
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Incorrect / missing shipment type product codes [v1.13.0 and v1.13.1] #382

Closed ThomasMW closed 5 months ago

ThomasMW commented 5 months ago

With version 1.13.0 and 1.13.1 we're seeing 'non-set' shipment type product codes for specific destinations. For example when placing an order to Switzerland the product code '0_GP' is created. When we place an order for Germany the product code is indeed set to '04952_EPS' but the shipment type is not shown on the order grid.

To Reproduce Steps to reproduce the behavior:

  1. Place order
  2. Set destination country to Germany / Switzerland
  3. Complete payment so order goes to 'Processing'

Expected result Correct product codes for shipment type

Actual result Non-set shipping type product code and / or shipment type not shown in order grid.

Workaround None

Screenshots Screenshot from 2024-03-18 18-45-20

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JorisPostNL commented 5 months ago

Hi @ThomasMW, thank you for bringing this to our attention. Could you please fill in the webform at https://developer.postnl.nl/support/form/ so our support team can analyse the problem?

ThomasMW commented 5 months ago

Hi @JorisPostNL Sure thing, I just did.

JorisPostNL commented 5 months ago

Thank you, our support team will contact you as soon as possible!

JorisPostNL commented 5 months ago

@ThomasMW I think I found your webform inquiry in our system, but it is missing an e-mail address with which our support team can reach you. Could you provide your e-mail address so I can add it to the support case?

JorisPostNL commented 5 months ago

Perfect, thank you! I have added it to the case so feel free to remove your comment if you prefer not to leave your e-mail address on this board.