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Osu Lazer Just doesnt wanna Open #12956

Closed Palxz closed 3 years ago

Palxz commented 3 years ago

Ok probably someone alredy had this issue but when i touch the osu! lazer direct acces it doesnt open just as if i didnt click it i also tried opening the exe directly and still nothing. Some times it open tho i dont know why its only somethimes. it sayed that i should upload logs and idk wich one is it so just gonna upload everything network.log performance.log runtime.log updater.log database.log Ok also idk my osu lazer version but i think it should be the last. i can also give my pc specs if needed https://prnt.sc/13f4ned srry for the inconvinience also sorry for bad english im actually spanish native.

frenzibyte commented 3 years ago

I'm not sure when was the last time you successfully started the game, but the logs you attached are from May 14th, almost 2 weeks old from now.

Palxz commented 3 years ago

ye that is right its been almost like 2 weeks since my last start

Palxz commented 3 years ago

what details u need exactly?

peppy commented 3 years ago

You'll need to look into event viewer for osu!-related errors.

frenzibyte commented 3 years ago

Here are the steps in case you need, you can then attach the saved file here:

https://user-images.githubusercontent.com/22781491/119592849-eb6ccf00-bde1-11eb-9378-ad2e23597c86.mp4

Palxz commented 3 years ago

ok srry for the delay here you have it github wouldnt let me upload the normal file so pls change the extension from txt to evtx.thx

the events change extension to evtx.txt

Palxz commented 3 years ago

also aparently i tried reading it and this is the error?

A .NET application failed. Application: osu!.exe Path: C:\Users\faceb\AppData\Local\osulazer\app-2021.514.0\osu!.exe Message: Cannot use file stream for [C:\Users\faceb\AppData\Local\osulazer\app-2021.514.0\osu!.deps.json]: No such file or directory Failed to create CoreCLR, HRESULT: 0x80004005

Palxz commented 3 years ago

also i tried using another version that was in the local/osulazer/ and aparently it does work so the error is in the app-2021.514.0 folder?

peppy commented 3 years ago

Relevant portion of event viewer log:

Description: A .NET application failed.
Application: osu!.exe
Path: C:\Users\faceb\AppData\Local\osulazer\app-2021.514.0\osu!.exe
Message: Cannot use file stream for [C:\Users\faceb\AppData\Local\osulazer\app-2021.514.0\osu!.deps.json]: No such file or directory
Failed to create CoreCLR, HRESULT: 0x80004005

This looks like your install was missing a file. Could you try reinstalling lazer (without uninstalling first) and see if it resolves your issue?

zekroman commented 3 years ago

I think i have a similar issue, i did check in the Event Viewer, and it says that KERNELBASE.dll is missing, which is apparently requires to run, and yes, i have already installed the latest build thinking it was a small bug from version 612, so i have no idea why is it giving me this error.

bdach commented 3 years ago

If "KERNELBASE.dll is missing" then your system is seriously broken. Please attach the relevant event viewer log because I think you might be misquoting.

zekroman commented 3 years ago

i may be misquoting then, because it's hard to translate the event viewer for me, but it says that the module failed

zekroman commented 3 years ago
  • 1000 0 2 100 0 0x80000000000000 3378 Application ZAK-PC
  • osu!.exe 0.0.0.0 5fd43c92 KERNELBASE.dll 10.0.19041.1023 924f9cdb e0434352 0000000000034b89 1eb0 01d7646f1bfedcec C:\Users\hugo_\AppData\Local\osulazer\app-2021.619.0\osu!.exe C:\WINDOWS\System32\KERNELBASE.dll fd8b03a8-1651-4d8b-8666-df41d6035912

Here's the log

bdach commented 3 years ago

The way attaching the log is typically done is as follows:

  1. Type Event viewer in the Windows search bar (shortcut: Windows+S) and press Enter, or open the Run... button (Windows+R), type in eventvwr and press Enter.
  2. The Event viewer window will appear. Expand Windows Logs on the left and choose Application. It might take a while to load.
  3. In the Actions pane on the right click Save All Events As..., then choose a location to save to.
  4. On the Display Information popup, select the second option, then the checkbox to show all available languages, then English (UK) (US would also do fine).
  5. Append the resulting .evtx file to this issue. You may need to rename it or archive it in a zip for github to allow uploading it here.
zekroman commented 3 years ago

EventlogforGitHub.zip

Is this alright?

bdach commented 3 years ago

That works but there's nothing specific to go on. Please open a new Q&A discussion about this and attach game logs (if any are present) and a dxdiag report.