nus-pe-bot
commented
2 years ago Team's Response
Firstly, a 4 digit phone number is valid. M1's hotline is 1627. Secondly, the largest phone number is maximally 15 digits as shown below.
Our input is more flexible which is acceptable according to the website
Items for the Tester to Verify
:question: Issue response
Team chose [response.Rejected]
- [x] I disagree
Reason for disagreement: The screenshot pasted by the team states that it is better to warn rather than to block when inputs are not compliant with the expected format. But according to the screenshot on my bug report, the application blocks a large input rather than giving any warning and letting the user take the final call. The input constraints don't provide much flexibility even though the team claims they do.
Another example of the application blocking an overzealous input:
The input for phone number is 1234 5678 (HP) 1111-3333 (Office). This specific input is mentioned on the website as an example of an overzealous input, which is why I chose it. But the application seems to block such an input without giving users a choice.
The team seems to contradict themselves since overzealous inputs are blocked.
Therefore, this should be classified as a bug with low severity in my opinion.
I believe the number of characters for a phone number should be edited according to the target audience. Allowing such a large range of characters is not practical (for ex, a 4 digit phone number is not even valid)