Calibrator in Delaware called saying that his tablet opened in recovery mode. He said that then it went to a green screen and stayed there for an hour. After researching I learned this is "download mode". It is unclear whether he pressed any button to make the tablet enter download mode. Pictures included:
I told him I would call back after reaching out for assistance. However, he called me back 5 minutes later and said he was able to fix it and he "didn't know how".
I told him to let me know if it happens again so we can track a cause or solution for this issue.
Calibrator in Delaware called saying that his tablet opened in recovery mode. He said that then it went to a green screen and stayed there for an hour. After researching I learned this is "download mode". It is unclear whether he pressed any button to make the tablet enter download mode. Pictures included:
I told him I would call back after reaching out for assistance. However, he called me back 5 minutes later and said he was able to fix it and he "didn't know how".
I told him to let me know if it happens again so we can track a cause or solution for this issue.