Issues in the Freshworks CRM

[sync-by-unito[bot]]

Issue 1:

Industry value is not coming from CRM

!image-20230809-123710 (3b0a1c0a-a0db-4f0a-ac4c-65517d25b54e).png|width=419,height=86!

Issue2:

We don’t have a webhook for the delete action

Issue 3:

We don’t have Freshwork connect option. CRM is not connected banner showing & Sync CRM button is disabled.

!image-20230809-112709.png|width=1027,height=94!

!image-20230809-112725.png|width=50%!

Issue 4:

The Type filter has no option in the Pipeline filter.

!image-20230809-113318.png|width=314,height=168!

Issue 5:

We don’t have API to fetch days in the CRM stage. so the CRM stage count is zero for all deals.

!image-20230809-112408.png|width=50%!

Issue 6:

If we add PG use cases in Freshsales CRM account, it will not be reflected in Jira INAPP.

Issue 7:

CRM stages are null for new deals on Freshworks

!image-20230822-043019.png|width=1792,height=517!

!image-20230822-043149.png|width=1167,height=702!

Issue 8:

Freshworks Suite deals are not reflected. null point exception is throwing

Credential to check Point 8:

Appdemo Company ID: 64e3519c1f25bb1ace878398

Custom Field: presales_lookup - John Victor

Appdemo Login: freshworks.lookup1.preskale@gmail.com

CRM Login:

http://preskaledev.myfreshworks.com/ username: admin@preskale.com - Pwd: HESOYAM$100K

┆Issue is synchronized with this Jira Bug by Unito ┆Attachments: image-20230809-112408.png | image-20230809-112709.png | image-20230809-112725.png | image-20230809-113318.png | image-20230809-123710.png | image-20230809-123710 (3b0a1c0a-a0db-4f0a-ac4c-65517d25b54e).png | image-20230822-043019.png | image-20230822-043149.png

[sync-by-unito[bot]]

➤ gokulapriya commented:

VJ Issue 1 resolved on appdemo