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pressidium / pressidium-cookie-consent

🍪 Lightweight, user-friendly and customizable cookie consent banner to help you comply with the EU GDPR cookie law and CCPA regulations.
https://wordpress.org/plugins/pressidium-cookie-consent/
GNU General Public License v2.0
52 stars 4 forks source link

Banner not showing #72

Open javiersempere opened 4 months ago

javiersempere commented 4 months ago

I have installed the plugin and everything seems fine, but the banner does not show on the page. How can I troubleshoot this?

over-engineer commented 4 months ago

Hey, @javiersempere!

Without knowing your selected options, please ensure the “Autorun” option is enabled in the plugin settings, or that you’re manually calling the pressidiumCookieConsent.show() method.

Would you mind sharing your settings? Navigate to wp-admin → Cookie Consent, under the “General” tab, scroll down, click “Export Settings,” and share the resulting JSON file.

Future readers may also refer to the related discussion on the WordPress.org support forum.

javiersempere commented 4 months ago

Hello Konstantinos,

The autorun option was enabled.

Here are the settings. I deactivated the plugin as it did not work. pressidium-cookie-consent-settings_2024-06-28_12-21-07.json

pnkr commented 4 months ago

I have the same issue. But on Safari only!

over-engineer commented 3 months ago

Hey, @javiersempere!

I’ve imported the JSON file you provided on a testing WordPress installation and the cookie consent banner was shown as expected.

There could be a conflict between the cookie consent banner and your theme or a third-party plugin. It’s also possible that a browser extension is interfering, or you might need to clear your cache.

Would you mind testing it on a different browser, ideally without any browser extensions installed?