Closed alinpascaru closed 4 years ago
I've got exactly the same problem on the Asus Zenfone ZB500KL of my son. It responds only when I launch the app manually.
The problem is solved if you configure the auto-start manager (manager to permit or deny background apps). Image of icon: http://kmpic.asus.com/images/2015/08/29/f3767c8a-862b-49fe-946d-e2a28c1f0b9f.jpg
Hello,
I have a problem and I did not find the answer anywhere: The web app is "Unable to reach the device":![screenshot 2017-02-28 10 11 44](https://cloud.githubusercontent.com/assets/16986373/23397212/2f88b818-fda0-11e6-91af-dc13552ee41f.png)
This is not the first time I have seen this. It looks like the android application does not open with the phone or is closed by phone. I do not have any battery saver apps installed. I can not find any setting that closes the application Prey.
This are my location settings:
![screenshot_20170228-101555](https://cloud.githubusercontent.com/assets/16986373/23397166/fc1854a2-fd9f-11e6-8ecc-339b8b5b78f4.png)
I have tested a Connectivity Test at:
The location is found only if I open the app:![screenshot 2017-02-28 10 26 36](https://cloud.githubusercontent.com/assets/16986373/23397281/728915d6-fda0-11e6-930f-2778e632a043.png)
Normally, the application should run in the background to be accessed and to report if the phone is stolen. This is not happening.
Can you help, me please?