Action Performed:
Prerequisites: The app is installed and started.
On the home screen tap “New user”
Type in an e-mail address already registered with the app.
Tap “Create my account”
Observe error message.
Expected Result:
After user provided an e-mail address which is already registered they should be prompted that the e-mail address they provided is already registered with the app. And kindly guided to provide another e-mail address.
Actual Result:
After user provided an e-mail address which is already registered there is an error massage thrown “Can’t add this device to your account. Please check again the email and password”. This error message doesn’t provide clear idea what is really going wrong.
Error Code/Message:
We have a situation!
Can’t add this device to your account. Please check again the email and password provided. [422]
---- ENVIRONMENT ----
Mobile Maker:Motorola,Mobile Carrier:AT&T Mobility,Mobile Operating System:Android,Mobile Major Operating System Version:Android 4.x,Mobile Model:Moto G (2013),Mobile Operating System Version:Android 4.4.4
---- UTEST PROPERTIES ----
uTest Bug Id: 1471631
Title: Sign Up – New User – Existing e-mail address entered - wrong error message displayed.
Status: Approved
Type: Functional
Frequency: Every Time
Severity: Low
Product: Android Agent (TBD)
Test Cycle: Android Agent
View your issue at Applause Testing Services - https://my.applause.com/u/a#!&view=issues&subview=issues&productId=9797&bugId=1471631
---- ACTION DETAILS ----
Action Performed: Prerequisites: The app is installed and started.
Expected Result: After user provided an e-mail address which is already registered they should be prompted that the e-mail address they provided is already registered with the app. And kindly guided to provide another e-mail address.
Actual Result: After user provided an e-mail address which is already registered there is an error massage thrown “Can’t add this device to your account. Please check again the email and password”. This error message doesn’t provide clear idea what is really going wrong.
Additional Info: Motorola Moto G / 4.4.4 Reproducible: 5/5 Severity: Low Additional devices tested: LG Optimus 7 - Android 4.0.3 - Reproducible 5/5
Error Code/Message: We have a situation! Can’t add this device to your account. Please check again the email and password provided. [422]
---- ENVIRONMENT ----
Mobile Maker:Motorola,Mobile Carrier:AT&T Mobility,Mobile Operating System:Android,Mobile Major Operating System Version:Android 4.x,Mobile Model:Moto G (2013),Mobile Operating System Version:Android 4.4.4
---- UTEST PROPERTIES ----
uTest Bug Id: 1471631 Title: Sign Up – New User – Existing e-mail address entered - wrong error message displayed. Status: Approved
Type: Functional Frequency: Every Time Severity: Low
Product: Android Agent (TBD) Test Cycle: Android Agent
---- UTEST Attachment ----
Bug1471631_bug002.mp4 : https://utest-dl.s3.amazonaws.com/7649/9797/66174/null/bugAttachment/Bug1471631_bug002.mp4?AWSAccessKeyId=AKIAJVVOIXUIFRTEEEKQ&Expires=1745759860&Signature=%2FAisHcOFKUSVvhKfnECw1ClkfBA%3D