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privacyidea / pi-authenticator

OTP Authenticator App for privacyIDEA Authentication Server
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QR-code scanner not working on some devices #386

Closed hex-m closed 2 months ago

hex-m commented 2 months ago

We do a big rollout and recommend pi-authenticator as TOTP-client to our (thousands of) users. Some users report problems with scanning the enrollment-QR-code. Trying a different authenticator app works for them.

There are reviews on the Play Store that sound very similar:

Problem of compatibility with many android phones, for instance Oppo, where the inside camera doesn't detect the Qr code.

It's great but it's has problems on a variety of android phones.

In our case we have concrete reports about the problem on a Nokia G60 (Android 14) and on a Samsung Galaxy A05s.

frankmer commented 2 months ago

We updated the App to version 4.3.1 today. This should fix the scanning issue. If not, please let us know.