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The Jellyfish Project
https://jel.ly.fish/
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JF drops/loses message written to paid support customer (email / sales / pm@balena.io thread) #6306

Closed pdcastro closed 1 year ago

pdcastro commented 3 years ago

Expected Behavior

A message written by support agents to the customer through Jelly Fish on the following thread gets sent to the customer: https://jel.ly.fish/ca7430c4-a2cd-44e1-a234-7bd64d643231

What seems to be relevant / different from other "ordinary" support threads is that this is an email thread (pm@balena.io) rather than an intercom thread.

Actual Behavior

Some time after the message is written (a number of minutes?), the message is silently dropped / disappears. No trace of it on Front. The thread in Front is: https://app.frontapp.com/open/cnv_9v3t0b1

This was observed / reproduced by @Hades32, @joehounsham and myself.

Steps to Reproduce the Problem

  1. Write a message to the customer on https://jel.ly.fish/ca7430c4-a2cd-44e1-a234-7bd64d643231. What seems to be relevant / different from other "ordinary" support threads is that this is an email thread (pm@balena.io) rather than an intercom thread.
  2. Wait a few minutes.
  3. Note how the message disappears from the support thread. No trace of it in Front.

Specifications

References

jellyfish-bot commented 3 years ago

This issue has attached support thread https://jel.ly.fish/ca7430c4-a2cd-44e1-a234-7bd64d643231

pdcastro commented 3 years ago

Just happened to me again in this other thread: https://jel.ly.fish/20bfd7cc-d2cd-45f2-b8b1-a63c8573af2e