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project-chip / connectedhomeip

Matter (formerly Project CHIP) creates more connections between more objects, simplifying development for manufacturers and increasing compatibility for consumers, guided by the Connectivity Standards Alliance.
https://buildwithmatter.com
Apache License 2.0
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[Platform] Apple Home App showing message as "Accessory not supported by Home" for CSA Certified Air Conditioner Matter device #32867

Open sudhanshgupta opened 3 months ago

sudhanshgupta commented 3 months ago

Reproduction steps

Hi Team, After pairing CSA certified Matter enabled Air Conditioner with Apple Home, we are getting the following message: "This accessory is not currently supported by the Home." (Attached Screenshot). And, We are not able to control the device through Apple Home.

STEPS TO REPRODUCE Below are the steps we follow to commission the device: 1- Set up HomePod in iPhone. 2- Commission Matter enabled device through QR Code. 3- Device commissioned successfully. 4- After commission when we try to get device details and try to control. There is no option for control device and message showing as: "This accessory is not currently supported by the Home."

IMG_0027

Platform

darwin

Platform Version(s)

No response

Type

Manually tested with SDK

(Optional) If manually tested please explain why this is only manually tested

No response

Anything else?

No response

lboue commented 3 months ago

Even with iOS & iPadOS 17.5 Beta it doesn't work. v1.2.0.0 Release was published in Oct 23, 2023. So 165 days have passed and nothing has happened.

@sudhanshgupta Did you open a support case at https://support.apple.com?

bzbarsky-apple commented 3 months ago

@sudhanshgupta What is the actual device type reported by this device?

In general, you should probably file a feedback assistant ticket following the instructions below, and put the ticket id in here so I can follow up.

Feedback assistant ticket:

bzbarsky-apple commented 3 months ago

@sudhanshgupta I just checked, and we definitely need that feedback ticket with the relevant sysdiagnose from the HomePod to diagnose this. If you can do that, it would be much appreciated.

sudhanshgupta commented 3 months ago

@bzbarsky-apple @lboue Just to update the Matter device that we have tried is a Room Air Conditioner (RAC) device type.

Below are the certification details of the Matter Device, that we are trying to use with Apple Home: Certificate ID- CSA23K58MAT42559-24 https://csa-iot.org/csa_product/panasonic-room-air-conditioner-2/

@bzbarsky-apple: We trying to collect all required logs and after that will raise feedback and support tickets and will let you know in this forum. Meanwhile can you please let us know if this device type is supported by Apple Home?

sudhanshgupta commented 3 months ago

@bzbarsky-apple Raised feedback with all sysdiagnose logs and screenshots:

Details: https://feedbackassistant.apple.com/feedback/13714519 FB13714519

aajain-com commented 3 months ago

Room Air Conditioner (RAC) device type is currently not supported by Apple Home.

lboue commented 3 months ago

Room Air Conditioner (RAC) device type is currently not supported by Apple Home.

@aajain-com Why? Matter v1.2.0.0 Release was published Oct 23, 2023.

sudhanshgupta commented 3 months ago

@aajain-com Thanks for the update. Can you please update us on any timeline for Matter enabled RAC and Refrigerator.

lboue commented 2 months ago

@sudhanshgupta Did you get a response from Apple via the Apple support ticket?

lboue commented 2 months ago

@sudhanshgupta @aajain-com Did you get a response from Apple via the Apple support ticket?