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crash on login #285

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 

What version of Procurement are you using? On what operating system?
1.6.1 on windows 8.1 x64
What steps will reproduce the problem?
1.enter login details 
2.crashes
3.

What is the expected output? What do you see instead?

Please provide any additional information below.

Original issue reported on code.google.com by gti862...@yahoo.com on 17 Jul 2014 at 1:00

Attachments:

GoogleCodeExporter commented 8 years ago 
Have you tried extracting and running a new installation of Procurement?

Original comment by stickymaddness on 24 Jul 2014 at 3:37

GoogleCodeExporter commented 8 years ago 
I have had the exact same problem, and to answer for myself, i have tried 
multiple different downloads and all had the same problem

Original comment by Bradj4...@gmail.com on 25 Jul 2014 at 11:32

GoogleCodeExporter commented 8 years ago 
Are you editing the config file before running? Are you playing PoE with steam?

Original comment by stickymaddness on 26 Jul 2014 at 9:10

GoogleCodeExporter commented 8 years ago 
I never edited any of the files before trying to run, and for reference my 
debug.info is word for word the exact same as his

Original comment by Bradj4...@gmail.com on 26 Jul 2014 at 5:05

GoogleCodeExporter commented 8 years ago 
Same here installed many times and never edited config files I am using steam 
to play

Original comment by gti862...@yahoo.com on 27 Jul 2014 at 7:35

GoogleCodeExporter commented 8 years ago 
This seems to be a steam-specific issue (are any of you NOT steam users?) I 
suspect this your email address may have been unlinked to your PoE account.

Please could you try the following:

Using a default settings file like you have all been doing, open the settings 
file and set DownloadOnlyMyLeagues to true:

    <Setting name="DownloadOnlyMyLeagues" value="True" />

Save the settings file, start Procurement and attempt to login. You should see 
the following error:

No characters found in the leagues specified. Check spelling or try setting 
DownloadOnlyMyLeagues to false in settings.

Please test this and let me know.

In the mean time, you can also try to login using SessionID

Original comment by stickymaddness on 13 Aug 2014 at 3:43

GoogleCodeExporter commented 8 years ago 
Issue 294 has been merged into this issue.

Original comment by stickymaddness on 13 Aug 2014 at 3:44

GoogleCodeExporter commented 8 years ago 
Procurement 1.7.1 has been released, I added enhanced logging so we can sort 
this issue out, please try login with this new release and send me the new 
debuglog

https://github.com/Stickymaddness/Procurement/releases/tag/1.7.1

Original comment by stickymaddness on 13 Aug 2014 at 6:50

GoogleCodeExporter commented 8 years ago 
Updated to 1.7.1, no characters found, steam user

Original comment by dhcoope...@gmail.com on 14 Aug 2014 at 3:05

Attachments:

GoogleCodeExporter commented 8 years ago 
I'm going to assume that you've tried logging in without MyTabs set? ie: 
download all tabs.

This looks to be the same issue as Issue 284, where the email address gets 
disassociated with your GGG account, as a result Procurement receives no data 
(because GGG tells it you have no characters).

I would suggest contacting GGG support as the person in Issue 284 did.

Original comment by stickymaddness on 14 Aug 2014 at 4:10

GoogleCodeExporter commented 8 years ago 
I'm also getting this error: only after adding tabs to <List name="MyTabs">

Original comment by mrkil...@gmail.com on 17 Aug 2014 at 8:39

Attachments:

GoogleCodeExporter commented 8 years ago 
If you only get it after adding tabs to MyTabs, then you are configuring MyTabs 
incorrectly.

Original comment by stickymaddness on 19 Aug 2014 at 9:10

GoogleCodeExporter commented 8 years ago 
[deleted comment]
GoogleCodeExporter commented 8 years ago 
Got the same problem, tried with just editing league and without editing 
anything

Original comment by Aleksand...@gmail.com on 22 Aug 2014 at 2:22

Attachments:

GoogleCodeExporter commented 8 years ago 
Hi i also have the same issue and I've tried the methods this post gave but is 
still not fixed. Attached file is my Debuginfo.log. Thanks for the help in 
advance.

Original comment by Justinlx...@gmail.com on 22 Aug 2014 at 8:57

Attachments:

GoogleCodeExporter commented 8 years ago 
@mrkiltak, @Justinlxh93 that is not the same isssue your issue is related to 
Issue 303.

@AleksanderHJ you have a separate issue, please log a separate ticket and 
attach your debuginfo and I'll help you there.

Original comment by stickymaddness on 22 Aug 2014 at 9:00

GoogleCodeExporter commented 8 years ago 
My bad, I'll go check out there and see what i can do. Thanks again.

Original comment by Justinlx...@gmail.com on 22 Aug 2014 at 9:09

GoogleCodeExporter commented 8 years ago 
hi, im using 1.7.2, i tryed with my accout and sessionID and i'm getting the 
same error

Original comment by camelia....@gmail.com on 22 Aug 2014 at 5:43

Attachments:

GoogleCodeExporter commented 8 years ago 
error tooo... same as yours and i dont use steam...

Original comment by denis9...@gmail.com on 22 Aug 2014 at 6:21

GoogleCodeExporter commented 8 years ago 
What is this error it shows it loads all files

and then it crashes..... all got it ??

Original comment by denis9...@gmail.com on 22 Aug 2014 at 6:24

GoogleCodeExporter commented 8 years ago 
What is this error it shows it loads all files

and then it crashes..... all got it ??

Original comment by denis9...@gmail.com on 22 Aug 2014 at 6:24

GoogleCodeExporter commented 8 years ago 
This error first showed up for me when I tried to refresh my character's tab 
last night and has been showing up all day today at the login.  I tried 
changing  <Setting name="DownloadOnlyMyLeagues" value="True" />, but the error 
still remains.  My Steam account still logs into pathofexile.com just fine and 
I can see all of my gear on the website.  I agree, this is probably Steam 
oriented, but just not sure.  We really appreciate all of your hard work and 
help with this @stickymaddness, I hope we get it figured out real soon. :P

Original comment by ptfit...@gmail.com on 22 Aug 2014 at 6:59

GoogleCodeExporter commented 8 years ago 
To the users who first reported the original issue and have been waiting for a 
long time for a fix to your specific issue, I will unfortunately have to close 
this issue due to today's chaos. Below is a message I am sending to all players 
to keep you in the loop:

This morning's 1.2.0b PoE patch has been a total disaster for Procurement. 

The main issue is caused by the fact that the forum  API is now returning all 
sorts of garbage data. Random extra "1" tabs in stash, duplicate gems, currency 
and items and more. As a result, there have been a number of crashes and 
issues. I have released 1.7.3-dev which fixes 99% of the crashes, however there 
are still a lot of issues around the duplicate data. I contacted GGG and made 
them aware of this issue, they said that they will look into it but outright 
refused when I asked them to let me know when the API is fixed. Since there are 
thousands of you who all want Procurement back up and running so that you can 
setup your shops for the new leagues, and rightfully so. 

I will be working on a new release that will filter out the garbage data from 
GGG, but this is going to take a few days.

IN THE MEANTIME: You can download 1.7.3-dev, if you still have problems do not 
log more issues as I am already aware of it, as it is due to the issues I have 
just explained. Once the new release is out, if you still have problems you are 
welcome to log issues again.

Download 1.7.3-dev here : 

https://github.com/Stickymaddness/Procurement/releases/tag/1.7.3-dev (Note that 
checking for updates is disabled for dev versions)

Original comment by stickymaddness on 22 Aug 2014 at 8:15