MasterCard-Michael Fraccaro (Long Post)

[jaahmuhl]

Raw Content: https://drive.google.com/drive/folders/17277J0Pkj0iafoS9ZJ8-5-sQU_aTiGdV?usp=sharing

[jaahmuhl]

Transcript: https://www.rev.com/transcript-editor/shared/UEZQJLKqevy7JTV3bBDIUt-fQ_c2Fgdjc63H4QuEeU4Mae52kYCxUr0d2CAHA1NHrDL-0LjOex2LAPWcroOFZ2eljL0?loadFrom=SharedLink

[howie-emond]

Intro Clip: A3: 35:06-35:48 (cut “So” at beginning)

Intro: Hey, welcome back to the (Podcast Name) from Promazo, where we focus on getting students the professional advice they need to get started on their career journeys. This episode is from our hosts, Brett and Howie, and their conversation with Michael Fraccaro, CHRO at MasterCard.

(Transition)

Story: Wellbeing is described as the state of being comfortable, happy, or healthy. Many professionals in the business world today struggle with finding a sense of it, something that can strain your drive and success. Being the happiest and most productive version of yourself is often an aspect of careers which gets left out of the standard process of searching, hiring, and developing. Recently, however, we’ve seen an increased focus on employee happiness, and it’s become a serious consideration when it comes to crafting the workplace. It’s crucial to be willing to step well outside of your comfort zone if it means the chance at a new opportunity. It’s crucial to have the flexibility to take breaks and reconnect with your life away from the office. Preparing for the future of your career path cannot be overlooked, so why not expand these concepts into all aspects your own professional life? This is exactly what Michael Fraccaro has done, finding what works best for him in all steps of his career.

Michael Info: Michael launched into his professional career with a degree in Education from the Australian Catholic University and became a teacher. Believe it or not, he had planned on being a teacher for his entire career back then. It was only by chance that a peer of his mentioned that he should look at other options and explore other careers that set him on a different path. Returning to school, he earned more degrees in HR, Communications Management from the University of Technology in Sydney, and began working in the field. By 2004, he was Head of HR for HSBC Bank Australia. I mean, talk about a career pivot! As we’ll get into, his new positions took both him and his family around the world, moving to Saudi Arabia at first, then to Hong Kong for HSBC Asia pacific, all while maintaining roles as Head of HR, Talent, and Organizational Development. After working for nearly a decade with HSBC, he took on another challenge and became the Executive Vice President of HR, global Products & Solutions for MasterCard in 2012. Over his term with the company, they’ve seen consistent growth and innovation, something that earned him the promotion to CHRO in 2016, growing their employee headcount under his watch by nearly 5x!

MasterCard Info: Now many of you will know MasterCard as the credit card company that helps you pay for all those things you buy on Amazon, but they’re way more than that. In fact they're really more like a tech company who just happens provides transaction services. And chances are that you’re interacting with the company on a near-daily basis. Their business covers both debit and credit services, expanding into cybersecurity and AI solutions in data, processing, and more. They’ve been operating since 1966, and have nearly 24,000 employees working with them today. The organization is based in Purchase, New York, which is a really fitting name, I think. And just one more fun fact to throw in there. They are valued at nearly 340 Billion dollars, making them second most valuable company in their industry.

Analysis: Given his long-term success in the field of Human Resources, it’s pretty safe to say he knows what makes employees happy and successful. Our interview today centers mostly around that, with some great information about MasterCard’s business and the future of hiring through his eyes. We’re gonna dive into finding the right opportunities and getting comfortable with the idea of moving into unfamiliar roles and places. Finding the courage to make huge changes as he did in his early career isn’t easy, but it’s all possible when you find your professional purpose, a concept he’ll explain. We’re gonna look at the future of flexibility in both positions and schedules, aspects of business that have been totally reconsidered coming out of the pandemic. Michael will walk us through how he shapes culture at MasterCard, including recent additions to their employee wellbeing evaluations, and installations of AI in hiring processes. This part will be really important to those looking to get an idea of what companies are looking for in new hires these days, in both experiences and qualities. I found that he’s also very knowledgeable on finding the balance between focused work and time off, a wholesome conclusion to our eye-opening conversation. I’m excited to dive into this one, I think y’all are gonna like this one a lot. Let's get to it…

Cut Out: 0:00-0:16 3:23-3:32 37:01-End

[jaahmuhl]

@howie-emond Great job! This is an awesome post. I would just maybe cut down the analysis slightly because we don't want to give everything away. Maybe just hit on one or two points before jumping in.

Also I would maybe suggest adding a few stats into the story about well being like 85% of workers are feeling like they are not mentally healthy or Gen Z cites mental health as a top concern when entering the workplace.

[jaahmuhl]

You're also missing a caption for this. The caption is the text we post online that previews the podcast. It can be like the analysis part you have here, but has to have a bit more energy than just walking them through the podcast. It is like why do they want to listen?

[howie-emond]

Intro Clip: A3: 35:06-35:48 (cut “So” at beginning)

Intro: Hello hello everyone  (EXCITED AND WITH ENERGY) welcome back to Office Hours. A show about how to make a successful jump from college to young professional life. We know that landing your first job can often be an intimidating, complicated and stressful process, but its not impossible! (UP ENERGRY) And we’re here to help by giving you acccess to some of the brightest minds in business to get their advice for how to build a successful career. Take what you can (short pause), pick what you like and listen for that stroke of brilliance that you can use to help you get hired. I'm Howie Emond and in the show today, Michael Fraccaro, CHRO at Mastercard. He's an incredible leader of people and a master of workplace culture.

(Transition)

Story: Wellbeing is described as the state of being comfortable, happy, or healthy. Many professionals in the business world today struggle with finding a sense of it, something that can strain your drive and success. Being the happiest and most productive version of yourself is often an aspect of careers which gets left out of the standard process of searching, hiring, and developing. Recently, however, we’ve seen an increased focus on employee happiness, and it’s become a serious consideration when it comes to crafting the workplace. It’s crucial to be willing to step well outside of your comfort zone if it means the chance at a new opportunity. It’s crucial to have the flexibility to take breaks and reconnect with your life away from the office. Preparing for the future of your career path cannot be overlooked, so why not expand these concepts into all aspects your own professional life? This is exactly what Michael Fraccaro has done, finding what works best for him in all steps of his career.

Michael Info: Michael launched into his professional career with a degree in Education from the Australian Catholic University and became a teacher. Believe it or not, he had planned on being a teacher for his entire career back then. It was only by chance that a peer of his mentioned that he should look at other options and explore other careers that set him on a different path. Returning to school, he earned more degrees in HR, Communications Management from the University of Technology in Sydney, and began working in the field. By 2004, he was Head of HR for HSBC Bank Australia. I mean, talk about a career pivot! As we’ll get into, his new positions took both him and his family around the world, moving to Saudi Arabia at first, then to Hong Kong for HSBC Asia pacific, all while maintaining roles as Head of HR, Talent, and Organizational Development. After working for nearly a decade with HSBC, he took on another challenge and became the Executive Vice President of HR, global Products & Solutions for MasterCard in 2012. Over his term with the company, they’ve seen consistent growth and innovation, something that earned him the promotion to CHRO in 2016, growing their employee headcount under his watch by nearly 5x!

MasterCard Info: Now many of you will know MasterCard as the credit card company that helps you pay for all those things you buy on Amazon, but they’re way more than that. In fact they're really more like a tech company who just happens provides transaction services. And chances are that you’re interacting with the company on a near-daily basis. Their business covers both debit and credit services, expanding into cybersecurity and AI solutions in data, processing, and more. They’ve been operating since 1966, and have nearly 24,000 employees working with them today. The organization is based in Purchase, New York, which is a really fitting name, I think. And just one more fun fact to throw in there. They are valued at nearly 340 Billion dollars, making them second most valuable company in their industry.

Analysis: Given his long-term success in the field of Human Resources, it’s pretty safe to say he knows what makes employees happy and successful. Our interview today centers mostly around that, with some great information about MasterCard’s business and the future of hiring through his eyes. Interestingly, and as I'm sure most of our listeners know, Gen Z cites mental health as a top concern when entering the workforce, which is why we’re gonna look at the future of flexibility in both positions and schedules, aspects of business that have been totally reconsidered coming out of the pandemic. We'll also be getting an idea of what companies are looking for in new hires these days, in both experiences and qualities. I found that he’s very knowledgeable on finding the balance between focused work and time off, a wholesome conclusion to our eye-opening conversation. I’m excited to dive into this one, I think y’all are gonna like this one a lot. Let's get to it…

Cut Out: 0:00-0:16 3:23-3:32 37:01-End

[howie-emond]

CAPTION

Entering the workforce, Gen Z cites mental health as a top concern and the good news though is that companies like MasterCard are paying attention and are here to help. In this interview with Michael, the CHRO of MasterCard, we discuss what students should look forward to in an evolving corporate workplace. Specifically, we got the inside scoop into modern hiring practices, position and schedule flexibility, remote options, important qualities to have today, and much more. This interview may very well serve as your cheat sheet to helping you find your best life in your professional life.

[jaahmuhl]

Intro Clip: A3: 35:06-35:48 (cut “So” at beginning)

Intro: Hello hello everyone  (EXCITED AND WITH ENERGY) welcome back to Office Hours. A show about how to make a successful jump from college to young professional life. We know that landing your first job can often be an intimidating, complicated and stressful process, but its not impossible! (UP ENERGRY) And we’re here to help by giving you access to some of the brightest minds in business to get their advice for how to build a successful career. Take what you can (short pause), pick what you like and listen for that stroke of brilliance that you can use to help you get hired.

I'm Howie Emond along with Brett Hummel and on the show today, Michael Fraccaro, CHRO at Mastercard. He's an incredible leader of people and a master of workplace culture. He's a globally minded, well traveled, and grounded person with a heart for improving the lives of those around him. In his role, he strives to continually innovate the company, bringing in new ideas and concepts to ensure they stay at the top of the industry in both employee effectiveness wellbeing.

(Transition)

Story: Wellbeing is described as the state of being comfortable, happy, or healthy. Many professionals in the business world today struggle with finding a sense of it and as a result it is something that can strain your drive and overall professional success. Being the happiest and most productive version of yourself is often an aspect of a person's career which gets left out of a company's standard process of searching, hiring, and developing talent. Recently, however, we’ve seen an increased focus on employee happiness, and it’s become a serious consideration when it comes to crafting the culture of a workplace. As employers, meeting the new standards that the next generation of talent looks for in their careers is crucial. However, as young professionals, we still have to be willing to step well outside of our comfort zone if it means the chance at a new opportunity. Having the flexibility to take breaks and reconnect with your life away from the office is becoming a core value, but ensuring the proper preparation for your career path cannot be overlooked, and instilling these concepts into our personal lives is just as valuable. This is exactly what Michael Fraccaro has done, finding what works best for him in all steps of his life and career.

Michael Info: Michael launched into his professional career with a degree in Education from the Australian Catholic University and became a teacher. Believe it or not, he had planned on being a teacher for his entire career back then. It was only by chance that a peer of his mentioned that he should look at other options and explore other careers that set him on a different path. Returning to school, he earned another degree in HR, Communications Management from the University of Technology in Sydney, and began working in the field. By 2004, he was Head of HR for HSBC Bank Australia. I mean, talk about a career pivot! As we’ll get into, his new positions took both him and his family around the world, moving to Saudi Arabia at first, then to Hong Kong for HSBC Asia pacific, all while maintaining roles as Head of HR, Talent, and Organizational Development. After working for nearly a decade with HSBC, he took on another challenge and became the Executive Vice President of HR, global Products & Solutions for MasterCard in 2012. Over his tenure with the company, they’ve seen consistent growth and innovation, something that earned him the promotion to CHRO in 2016, growing their employee headcount under his watch by nearly 5x!

MasterCard Info: Now many of you will know MasterCard as the credit card company that helps you pay for all those things you buy on Amazon, but they’re way more than that. In fact they're really more like a tech company who just happens to provide transaction services. And chances are that you’re interacting with the company on a near-daily basis. Their business covers both debit and credit services, expanding into cybersecurity and AI solutions in data, processing, and more. They’ve been operating since 1966, and have nearly 24,000 employees working with them today. The organization is based in Purchase, New York, which is a really fitting name, I think. And just one more fun fact to throw in there. They are valued at nearly 340 Billion dollars, making them second most valuable company in their industry.

Analysis: Given his long-term success in the field of Human Resources, it’s pretty safe to say he knows what makes employees happy and successful. Our interview today centers mostly around that, with some great information about MasterCard’s business and the future of hiring through his eyes. Interestingly, and as I'm sure most of our listeners know, Gen Z cites mental health as a top concern when entering the workforce, which is why we’re gonna look at the future of flexibility in both positions and schedules, aspects of business that have been totally reconsidered coming out of the pandemic. We'll also be getting an idea of what companies are looking for in new hires these days, in both experiences and qualities. I found that he’s very knowledgeable on finding the balance between focused work and time off, a wholesome conclusion to our eye-opening conversation. I’m excited to dive into this one, I think y’all are gonna like this one a lot. Let's get to it…

Cut Out: 0:00-0:16 3:23-3:32 37:01-End

[howie-emond]

Intro Recordings

I've included .m4a and .mp3 files for each part.

https://drive.google.com/drive/u/1/folders/1YNcYYyO18O58toDp31yuS5uRjqJQ-CAt

[bryanace53]

https://drive.google.com/drive/u/3/folders/1kve3dDwYeitS1Vl2-QBJg7FCaxayucwh