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proudcity / wp-proudcity

The ProudCity WordPress platform
https://proudcity.com
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Gravity Forms Constant Contact plugin login bug #2467

Closed kevindherman closed 5 months ago

kevindherman commented 5 months ago

Source

https://www.baysidewi.gov/

Describe the bug

With verified Constant Contact credentials (logged in directly to Constant Contact), the username/password fields doesn't accept the credentials and gives a "The username and password combo provided is not valid".

To reproduce

Steps to reproduce the behavior:

  1. Go to gravity forms constant contact plugin settings: https://www.baysidewi.gov/wp-admin/admin.php?page=gf_settings&subview=gravity-forms-constant-contact
  2. Enter credentials
  3. See error

Expected behavior

Should be able to login to hook Gravity Forms into Constant Contact.

Screenshots

If applicable, add screenshots to help explain your problem. Screen Shot 2024-01-22 at 1 44 55 PM

Desktop (please complete the following information):

curtismchale commented 5 months ago

@kevindherman

The bayside CC plugin is not the official one. We're using one from Katz and while they are well known, they haven't updated the plugin since 2018 so I'd assume it no longer works due to changes in how connections are made for Constant Contact

I can't log in to the customer Constant Contact account as it requires 2FA and I have no way of getting that response. The new plugin requires an API key and App Secret, you can find directions here for setting it up. If they want us to do it for them we need access to their account.