Site kit: data interruption and module error

[kevindherman]

Source

• Support ticket

Describe the bug

Got a ticket about GA data being funny. Went to check site kit and there was a message "Dashboard data for some services has been interrupted"

On this site I was able to just select recover and things look ok: https://whereinwilliamscounty.com/

However, on the main Williams County site, I got this error after selecting recover:

@curtismchale we have the right GA permissions so I'm not sure what it is.

Additional context

Add any other context about the problem here.

QA

Notes:

Links:

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[kevindherman]

On https://whereinwilliamscounty.com/ the customer pointed out peculiar data around a FAQ page that doesn't exist:

@curtismchale they do have answers content but not a FAQ page. There might be answers content event tracking that's making things weird. Answers event tracking may be an outstanding/incomplete item since there is more analytics work to be done.

[curtismchale]

@kevindherman I signed in as our Analytics user and see the dashboard fine with no warnings.

It shouldn't have anything to do with the incomplete event tracking from the wp-proud-analytics plugin as that entire file is commented out thus not included.

With this view we can see that the FAQ page has no hostname associated with it.

With this view you can see that multiple pages are identified as the FAQ page

I've looked at a bunch of these pages that show for FAQ but I have no idea why they're showing up with the FAQ title. None of them have that in the <title> tag.

[kevindherman]

@curtismchale weird, I'm able to go right in now to both Williams County and WHere in Williams County.

[kevindherman]

@curtismchale could that have happened if they used the "department FAQ page" prebuilt layout when setting up those pages originally?

[kevindherman]

@curtismchale if you look at Montgomery's version of the same page you provided it also has too much FAQ data https://analytics.google.com/analytics/web/?authuser=1#/p378387936/reports/explorer?params=_r.explorerCard..selmet%3D%5B%22screenPageViews%22%5D%26_r.explorerCard..seldim%3D%5B%22unifiedScreenClass%22,%22landingPage%22%5D&r=all-pages-and-screens