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prusa3d / Prusa-Link-Web

Prusa Web interface resources
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Can't send a print job to MK4 with MMU3 - "The file printer model is not compatible" #494

Open kevinsaucier opened 3 weeks ago

kevinsaucier commented 3 weeks ago

When trying to send a file that's already been uploaded to Connect but does not yet exist on the printer, you receive an error of "The file printer model is not compatible", even though Connect can clearly see that my printer is an MK4ISMMU3 (and the associated picture has been updated to show the MMU3). This issue is occurring for multiple people and still exists on the latest firmware update (I expect it's a Connect issue anyway).

For my specific printer, I first uploaded it to Connect before I had an MMU3 installed and then added the MMU3 a couple of weeks later. Not sure if this is the issue or not and I'd rather not remove/re-add and lose stats/history unless I really need to. Seems like it's just a bug somewhere.

https://forum.prusa3d.com/forum/bugs-errors/cannot-send-mk4-mmu3-file-stored-in-connect-files-to-mk4-with-mmu3/

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MarkusReichart commented 2 weeks ago

MK3.5 with MMU3 has the same issue.