prusa3d / PrusaSlicer

G-code generator for 3D printers (RepRap, Makerbot, Ultimaker etc.)
https://www.prusa3d.com/prusaslicer/
GNU Affero General Public License v3.0
7.67k stars 1.93k forks source link

will not let me reinstall #12585

Open AttackHeadphone opened 5 months ago

AttackHeadphone commented 5 months ago

Description of the bug

it was installed on an old drive that failed and now I can't reinstall it on a different drive. the old drive is disconnected. Screenshot 2024-04-13 194646

Project file & How to reproduce

every time I try and run the installer it puts up the error message above.

Checklist of files included above

Version of PrusaSlicer

new install

Operating system

windows 10

Printer model

NA

PaparazziN commented 5 months ago

Hi @AttackHeadphone From doing a quick google search for your error this seems to not be a unique problem with PrusaSlicer. What I have gathered is that if possible, one should try to uninstall the program but given that the drive is dead it might be difficult.

If that isn't possible the root cause seems to be due to associated registry keys of the program in question, so deleting them should solve the problem. On my system there exists a key named 'PrusaSlicer_is1' at this path in the 'Registry Editor': Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ Deleting that key might solve your problem based on some similar reports I found on online.

Do keep in mind that editing/deleting registry keys can lead to data loss, so do it at your own risk.