Prusa Connect Tab goes black after a few hours and cannot be fixed with our restarting the application

[johnkray]

Description of the bug

Prusa Connect Tab goes blank after a few hours and cannot be fixed without restarting the application. Sending files to the printers via the "send to connect" button in the Platter tab works perfectly. It's just the Prusa Connect tab for monitoring that goes blank after a little while.

Project file & How to reproduce

Log in to Prusa Connect wait a few hours and check back and the page is blank. This is very repeatable for me.

Checklist of files included above

• [ ] Project file
• [X] Screenshot

Version of PrusaSlicer

2.8.0

Operating system

MacOS Sonoma 14.1.1 (23B81)

Printer model

MK4, XL, SL1S

[neclimdul]

I suspect I'm running into this too on linux but instead of a few hours, its a few minutes. I wonder if there's some sort of threading problem.

[Area5142]

I see the same problem on Linux Mint 21 - connection is lost after minutes to hours. Only way to reconnect is to close PS and restart. The connection directly to the physical printers is, on the other hand, stable and fast.

[mix579]

Same here (macOS)

[kubispe1]

Hi, this issue has been persisting for a long time. We are investigating it and need to solve it soon. Thank you for reporting it.

[ChrisHeerschap]

Seeing the same on MacOS - just having the ability to force a reload of the page would be good. I just checked and it had happened again but I got the alert of a new version available and when I reloaded, all was good.

[kubispe1]

SPE-2396 - We will try to fix it. Thanks