search

prusa3d / PrusaSlicer

G-code generator for 3D printers (RepRap, Makerbot, Ultimaker etc.)
https://www.prusa3d.com/prusaslicer/
GNU Affero General Public License v3.0
7.72k stars 1.93k forks source link

Crashes on quitting #13333

Open Nitrowing opened 1 month ago

Nitrowing commented 1 month ago

Description of the bug

Unhandled exception at 0x00007FFF2ED8492C (PrusaSlicer.dll) in prusa-slicer.exe: 0xC0000005: Access violation reading location 0x0000000000000028.

Project file & How to reproduce

Close the program.

Checklist of files included above

Version of PrusaSlicer

2.8

Operating system

w11

Printer model

mk4s

TerPuc commented 1 month ago

Dear @Nitrowing, thank you for your message. Unfortunately we were not able to reproduce such issue and without further info we are not able to investigate. May I kindly ask you to provide us with you configuration folder? Thank you and have a nice day!

Nitrowing commented 1 month ago

Where is that located?

jmd73 commented 1 month ago

@Nitrowing This will help you find it: bild

Nitrowing commented 1 month ago

20240904T130258Z.zip ?

TerPuc commented 1 month ago

Hi @Nitrowing, this is the folder with your snapshots. The configuration folder is the the whole folder named "PrusaSlicer".

Nitrowing commented 1 month ago

PrusaSlicer.zip

TerPuc commented 1 month ago

Hi @Nitrowing, thank you for providing the configuration folder. Unfortunately we were not able to reproduce such behaviour. Is the issue still persisting?

Nitrowing commented 1 month ago

Yes, when I exit the program I get a crash message.

TerPuc commented 1 month ago

Hello @Nitrowing, unfortunatelly we still were not able to reproduce the crash. We are sorry but at this point there is not much we can do to try to solve it. You can send us steps (if there is something specific you do) and we can try again or we can advise you to reinstall the slicer. Thank you for understanding!

Hanier commented 1 week ago

PROBLEM: APP Crash after hitting the "Close Program X" Button.

DESCRIPTION of BUG: From Windows Fault applet

Problem Event Name: APPCRASH Application Name: prusa-slicer.exe Application Version: 2.8.1.0 Application Timestamp: 66eaddda Fault Module Name: PrusaSlicer.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 66eaddd2 Exception Code: c0000005 Exception Offset: 0000000002aa0cfc OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 9745 Additional Information 2: 974561830ec6d90f907490c66312ff74 Additional Information 3: f698 Additional Information 4: f6983117dd7a0dca09b50ec404d6451c

TO REPRODUCE: Attempt to close PrusaSlicer in the normal way. Hit the Red-X in the Upper Right of the window. Windows reports the fault asking if I want to check online and close, or just close.

APPVER: PrusaSlicer 2.8.1

OSVER: Win7 Ver6.1 (Build 7601) ServPack 1

PRINTER: its off by the way MK4 + Kit build (Working Great, LOVE-IT)

PrusaSlicer.zip