PrusaSlicer 2.0 plater not visible on dual monitor display

[korb3n70]

Version

PrusaSlicer Version: 2.0.0+win64 Build: PrusaSlicer-2.0.0+win64-201905201652

Operating System: Windows System Architecture: 64 bit Windows Version: Windows 10 (build 17763), 64-bit edition

OpenGL installation GL version: 4.5.0 - Build 22.20.16.4749 Vendor: Intel Renderer: Intel(R) HD Graphics 630 GLSL version: 4.50 - Build 22.20.16.4749 Installed extensions: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint

For -dev versions, use git describe --tag or get the hash value for the version you downloaded or git rev-parse HEAD

Behavior

when prusaSlicer 2.0 start on first monitor the plater is visibe when i move the application window the plater disappear , seems the application is not able to refresh the GL on the second monitor ,,, when i move back the window to the first monitor the plater is visible ....

[BirkBinnard]

I tested that on my dual monitor system and had no problems - I was able to move the complete window back & forth between monitors, and even have it spread across both monitors at the same time.

My system has no graphics card - it uses Intel graphics built into the i7-8700 CPU, and I am running the most up to date version of Win10/64 Home: Build 1903. Just a guess - but maybe your graphics drivers are out of date?

[tkircher]

I tested this on MacOS and Linux and it works for me.

[korb3n70]

Hi thanks for the reply . drivers are up to date , i'm running prusalicer2.0 on a lenovo legion yt720 Intel(R) Core(TM) i7-7700HQ CPU , 16 gb ram , nvidia GTX 1060 drivers 430.64 windows 10 (1809) first time i face this kind of issue , pretty sure it's realted to the app becasue the other application are working fine , i have tested also on macosx and ubuntu .. attaching the video better explain the issue . IMG_9750.zip

[BirkBinnard]

That is a very peculiar video for sure. I repeated the exact same test on my system and had no problems. So I've got to believe there is something unusual going on with your graphics drivers. Before I opted to go with Intel graphics I used nVidia cards/drivers also and I know they frequently put out updates. If you are on the current version you might want to try going back a version or 2 to see if you get better results - or at least different results.

[bubnikv]

It may be some weird effect of the dual graphics card setup. Often such laptops run the integrated Intel card for light GPU usage and they switch to the high performance power hungry GPU for GPU intensive applications. PrusaSlicer informs the system to switch to the NVidia. You may try to convince your system to always use the Intel card.

It is very difficult to fix such issues without being able to lay our hands on such setup, sorry. We may try to add some debugging output, but it will take some pondering to come up with something useful.

[bubnikv]

Maybe your issue is the same as https://github.com/prusa3d/PrusaSlicer/issues/2522 ?

[bubnikv]

May it be the same issue as https://github.com/prusa3d/PrusaSlicer/issues/2522 ?

[korb3n70]

Sure , it’s an application bug , all the other apps working fine with dual monitor setup . Maybe they find the way to fix it :)

[TheLion]

I have the same issue, but I use a Microsoft Surface Book 2 and a Club-3D port-replicator. When PS is started without the port replicator (USB-C) attached, it works fine and I can re-attach the port-replicator and move PS from one monitor to the other without issues, but with the port-replicator attached, it throws an error:

PrusaSlicer requires OpenGL 2.0 capable graphic drivers to run correctly, while OpenGL version 1.1.0, render GDI Generic, vendor Microsoft Corporation was detected.
You may need to update your graphics card driver.
As a workaround, you may run PrusaSlicer with a software rendered 3D graphics by running prisa-slicer.exe with the --sw_renderere parameter.

Graphic drivers are up-to-date. DisplayLink drivers from Microsoft are used.

The workaround doesn't work for me unfortunately. PS doesn't start at all.