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prusa3d / PrusaSlicer

G-code generator for 3D printers (RepRap, Makerbot, Ultimaker etc.)
https://www.prusa3d.com/prusaslicer/
GNU Affero General Public License v3.0
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New i3 MK3S+ kit keeps unloading and reloading filament #8445

Closed eternalwolf777 closed 2 years ago

eternalwolf777 commented 2 years ago

Description of the bug

I finished assembling the i3 MK3S+ in the kit I received. It completed all of it's self tests and calibration without errors. However, when I try to print any of the test files (on the SD card) it keeps forcing me to unload and reload the filament. I am using the same filament that was included with the printer.

Project file & How to reproduce

  1. From LCD, print any of the test files from the SD card (included with printer)
  2. Printer begins process of checking calibration points on hotbed.
  3. The extruder moves to the front right corner and gives message to remove the filament
  4. I remove the filament and confirm on the LCD that it was removed.
  5. I also opened the extruder idler to confirm all of the filament had been removed
  6. Then the printer gives message to insert the filament (same filament included with the printer)
  7. Then the extruder loads the filament and tests it by printing out a few inches of filament
  8. After I confirm on the LCD that it is working, it repeats the process starting at step 3.
  9. This cycle repeats endlessly

Checklist of files included above

Version of PrusaSlicer

n/a

Operating system

n/a

Printer model

Prusa i3 MK3S+

rtyr commented 2 years ago

Please contact our tech support via live chat at https://www.prusa3d.com or at info@prusa3d.com.