Python packagers who need help currently create Sourceforge and GitHub tickets, mail mailing lists, tweet at maintainers, and so on. A unified user support ticket system, integrated into Warehouse, would:
reduce work for PyPI's core developers who currently have to sift through user support issues to find bug reports and feature requests
enable PyPI admins to better delegate support and moderation work to volunteers
We need funding for backend and frontend development, testing and security checks, DevOps/infrastructure/platform services (including API/email integration), user experience work, technical writing for end users, project management, and community outreach.
Python packagers who need help currently create Sourceforge and GitHub tickets, mail mailing lists, tweet at maintainers, and so on. A unified user support ticket system, integrated into Warehouse, would:
We need funding for backend and frontend development, testing and security checks, DevOps/infrastructure/platform services (including API/email integration), user experience work, technical writing for end users, project management, and community outreach.