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Incoming chats are not always received #717

Closed klou closed 1 month ago

klou commented 6 years ago

1.3.306_win7_x86_64, tehnick's build.

Run in "non-portable mode"

Sometimes I won't receive incoming messages, which are then delivered upon the next log in.

How can I go about troubleshooting this?

Ri0n commented 6 years ago

Hm looks like are silently loosing connection. Could you describe in more details when and how this sometimes happen?

klou commented 6 years ago

Honestly, I don't have an idea, nor can I accurately replicate this. I'm trialing the recent builds, but the rest of my users are on 0.16.469-webkit-64 (2015-08-13). They don't have this problem, but I've noticed it off and on up to the 1.3.306 (webkit).

Usage is mostly single user chats, the occasional group message (not MUC), and occasional file transfer (using my openfire server as a data transfer proxy).

Account -> Connection -> Send "Keep-alive" packets are enabled, though I'm not actively monitoring them.

tehnick commented 6 years ago

You may try to disable the Stream Management in Connection tab of Account Properties.

klou commented 6 years ago

This same issue was observed with OSX 1.2.105 (2017-10-28).

@tehnick We've made the suggested changes on both the OSX and 1.3.306. I'll let it run for a while and keep an eye on it.

Neustradamus commented 6 years ago

Have you tried with the last Psi+ build?

klou commented 6 years ago

So far, tehnick's 1.3.360 x64 build seems to be behaving properly, with Stream Management being enabled.

The OSX 1.2.105 also behave better, but with Stream Management disabled.

klou commented 6 years ago

Recurrence of issue with 1.3.375, Stream Management enabled. So the above result (1.3.360) might be false.

Neustradamus commented 5 years ago

@klou: Have you tested with new builds?

klou commented 5 years ago

Partially -- I haven't spent a huge amount of time with them but they're more stable in regards to "not receiving messages (1.4 branch). However, I'm still disabling Stream Management both at the client and also at the server level (via Openfire's stream.management.active=false). Should I test combinations?

I'm also currently deploying Psi (not psi-plus) 1.4 to OSX, with the above settings and good results.

klou commented 5 years ago

Tested with 1.4.675 x64 Windows (non webkit), Openfire stream.management.active=false, PSI+ Account Properties->Connections->Enable Stream Management=TRUE.

Still occasionally not receiving direct chat messages, though they pop up immediately after a logout/logon.

Vitozz commented 4 years ago

Any news? Should we close this issue?

Neustradamus commented 3 months ago

Normally, this problem will be fixed when the support of XEP-0410: MUC Self-Ping (Schrödinger's Chat) will be done:

Ri0n commented 1 month ago

Nobody else reported this for years. I guess it's fixed. In any case without xml logs it's hard to say. Closing