Lights don't turn on after lock screen

[butterchubs]

I'm having two problems with Prismatik on my Windows 10 PC that seem to be related.

1. I have two profiles-- one for ambient light, and another for capture. When using the ambient profile, I can switch to the capture profile without any issue. However, when I switch back from capture to ambient, all the LEDs on my LightPack simply go dark. If I switch back to capture, they turn back on again. The only way to switch back to the ambient profile is to turn off Prismatik, switch the profile, and then turn it back on.

I updated to 5.11.2.19, hoping that would fix the problem, but now I'm still experiencing the first issue plus this second issue:

2. When my computer screen is locked, Prismatik turns off my LightPack, which is what I want it to do... but when I unlock the screen again, it doesn't turn on again. Turning Prismatik off and then back on again gets the LEDs working again.

Everything else works wonderfully, but no amount of fiddling with the settings has gotten me any progress on either of these issues, so I'm reaching out here in the hopes someone will have helpful suggestions.

Thanks.

[Kas152]

Try to go to the setting at advanced settings and see if the setting "ping device every second" is turned on. If not, turn it on, this should help. Best of luck!

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From: butterchubs notifications@github.com Sent: Tuesday, July 23, 2019 11:01:21 PM To: psieg/Lightpack Lightpack@noreply.github.com Cc: Subscribed subscribed@noreply.github.com Subject: [psieg/Lightpack] Lights don't turn on after lock screen (#273)

I'm having two problems with Prismatik on my Windows 10 PC that seem to be related.

1. I have two profiles-- one for ambient light, and another for capture. When using the ambient profile, I can switch to the capture profile without any issue. However, when I switch back from capture to ambient, all the LEDs on my LightPack simply go dark. If I switch back to capture, they turn back on again. The only way to switch back to the ambient profile is to turn off Prismatik, switch the profile, and then turn it back on.

I updated to 5.11.2.19, hoping that would fix the problem, but now I'm still experiencing issue #1https://github.com/psieg/Lightpack/issues/1 plus this second issue:

1. When my computer screen is locked, Prismatik turns off my LightPack, which is what I want it to do... but when I unlock the screen again, it doesn't turn on again. Turning Prismatik off and then back on again gets the LEDs working again.

Everything else works wonderfully, but no amount of fiddling with the settings has gotten me any progress on either of these issues, so I'm reaching out here in the hopes someone will have helpful suggestions.

Thanks.

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHubhttps://github.com/psieg/Lightpack/issues/273?email_source=notifications&email_token=AMNQAE2AEEE4V5YQH26N2O3QA5WSDA5CNFSM4IGJLWA2YY3PNVWWK3TUL52HS4DFUVEXG43VMWVGG33NNVSW45C7NFSM4HBBKCJA, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AMNQAEZIBNF32O4SNQAAOCDQA5WSDANCNFSM4IGJLWAQ.

[butterchubs]

I did already have that option enabled, but disabling the "Send data only if colors changed" option below it seems to have fixed the lock screen issue.

The issue with switching profiles continues, unfortunately.

[jellewie]

=== Version Running 5.11.2.19 Windows 10 no plugins

===What happened 1 default settings PC locked = LEDS turn off (as expected) Pc unlocked = LEDs stays off (the problem) the status icon is on, but the LEDs do not turn on. even if the screen changed, If I turn the LEDs manually off/on they work fine again. So application hasn't crashed or something.

2 "disabled: 'Keep lights ON after lock computer'" PC locked = LEDS stays on (as expected) Pc unlocked = LEDs stays on, but blinks of shortly? (Weird but kinda works?) If I the LEDs keeps on, but blinks off shortly when unlocking (after the blink it works fine again)

=== Sidenote for workaround The "ping device every second" is called 'IsSendDataOnlyIfColorsChanges=true' and can be found under 'Profiles- select profile-open in text editor'. although in experimental (turn on expert in profiles) there is an option called 'ping lightpack device every second' and 'send data only if colors changed' wich could help mget around this issue

[psieg]

butterchubs your original problem sounds like the fade duration is set very long. Can you try renaming the Prismatik folder in your user profile and starting over (you don't need to align the led's just see whether having two profiles and switching works).

As for the lock screen, please turn up the logging level to 2 and lock, then unlock your screen. I want to find out whether it doesn't register that the screen was unlocked, or there's an error after registering the unlock.

Are you using Lightpacks or other devices?

[jellewie]

As for the lock screen, please turn up the logging level to 2 and lock, then unlock your screen. I want to find out whether it doesn't register that the screen was unlocked, or there's an error after registering the unlock.

Are you using Lightpacks or other devices?

I was using an Arduino that was running firmware to behave as Adalight (https://github.com/Wifsimster/adalight_ws2812)

Sadly I don't have the time to test your suggestion.

[butterchubs]

butterchubs your original problem sounds like the fade duration is set very long. Can you try renaming the Prismatik folder in your user profile and starting over (you don't need to align the led's just see whether having two profiles and switching works).

As for the lock screen, please turn up the logging level to 2 and lock, then unlock your screen. I want to find out whether it doesn't register that the screen was unlocked, or there's an error after registering the unlock.

Are you using Lightpacks or other devices?

I am using an original model Lightpack. The lock screen issue has already been resolved per my July 25 update, but I will perform the other test re: profile switching when I have a chance and get back to you.