Sometimes, approvers are unable to view the authors that they are to being asked to approve. We are working on the underlying issues; in the meantime, the graduate school has asked that we provide instruction and contact information in the event that they are blocked.
The text is to read:
"If you know you need to approve a student's work, but do not see it in your queue or the link is broken, your ability to vote has expired. To resolve this issue, please try clearing your cache and then trying the link again or try the link on a different browser. If that doesn't work, please call OTD at 814-865-5448 or email us at gradthesis@psu.edu so that we may proxy for you."
It should appear under the walkthrough link on the main page, within the text of the email they receive, and on the bottom of the walkthrough page, for graduate school only.
Sometimes, approvers are unable to view the authors that they are to being asked to approve. We are working on the underlying issues; in the meantime, the graduate school has asked that we provide instruction and contact information in the event that they are blocked.
The text is to read: "If you know you need to approve a student's work, but do not see it in your queue or the link is broken, your ability to vote has expired. To resolve this issue, please try clearing your cache and then trying the link again or try the link on a different browser. If that doesn't work, please call OTD at 814-865-5448 or email us at gradthesis@psu.edu so that we may proxy for you."
It should appear under the walkthrough link on the main page, within the text of the email they receive, and on the bottom of the walkthrough page, for graduate school only.