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configurations for notices sent from alma
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Withdrawn book triggers Cancellation notice to staff #171

Closed regineheberlein closed 3 years ago

regineheberlein commented 3 years ago

Hi We’re also seeing issues with Cancellation notices: This is one of our Circ Staff members who never had a request on this book. She perhaps discharged the book and then received a cancellation notice the next day. The book has now been withdrawn.

We saw this with another book and Marie verified that the other book had indeed been withdrawn.

Joan

regineheberlein commented 3 years ago

32101005171721

regineheberlein commented 3 years ago

https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/Resource_Requests/060Managing_the_Hold_Shelf

regineheberlein commented 3 years ago

I confirmed with Joan that this is a transaction that does NOT involve a patron. Alma considers the current operator as the person to notify, so this is expected behavior. Will follow up to see whether that can be configured.

regineheberlein commented 3 years ago

https://princeton.alma.exlibrisgroup.com/ng/page;u=%2Frep%2Faction%2FpageAction.do%3FxmlFileName%3Dpa.process_creation_step1.xml&pageViewMode%3DEdit&wizardName%3Dpa.process_creation_wizard&operation%3DLOAD&RenewBean%3Dtrue&pageBean.currentUrl%3DxmlFileName%253Dpa.process_creation_step1.xml%2526pageViewMode%253DEdit%2526wizardName%253Dpa.process_creation_wizard%2526operation%253DLOAD%2526RenewBean%253Dtrue%2526resetPaginationContext%253Dtrue%2526showBackButton%253Dfalse&pageBean.navigationBackUrl%3D..%252Faction%252Fhome.do&resetPaginationContext%3Dtrue&showBackButton%3Dfalse&menuKey%3Dcom.exlibris.dps.wrk.general.menu.ResMng.Processes.CreateProcess&pageBean.securityHashToken%3D-1299499652053039712;ng=true

Withdraw Items Job:

Validates that the items in the selected physical titles or physical items set are eligible for deletion (for example, they are not on loan or linked to an active PO line) and deletes them. For more information, see Withdrawals.
Parameters:
Select one of the following options to apply to holdings without items:
Keep holdings and bibliographic records
Delete holdings; delete bibliographic records that have no other holdings
Suppress holdings from publishing; suppress bibliographic records that have no other holdings from publishing
Delete holdings; suppress bibliographic records that have no other holdings from publishing
Select whether to not withdraw items with active requests
Select whether to not withdraw items with nonactive requests in the queue
Select whether to not withdraw items with work orders
If this job is run on a set of physical titles, the items in the set are withdrawn even if the Keep holdings option is selected and regardless of whether the same bibliographic record has multiple holdings records in different libraries. If this job is run on a set of physical Items, only the specific items in the set are withdrawn. Even if a bibliographic record has multiple holdings records in different libraries and each holdings record has items, only the items that are in the selected physical items set are withdrawn. Other items are not withdrawn.
When running the Withdraw items job, Alma checks to determine whether an item has an open order. Items with open orders are not withdrawn by the Withdraw items job. On the Job Report page, items with open orders are identified in the Number of unmanaged items count and an error message appears in the Report Table section of the Job Report page identifying the specific type of error.
regineheberlein commented 3 years ago

This job does not appear to be configurable.

regineheberlein commented 3 years ago

It's odd though that this letter would be sent to staff:

https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/070Configuring_Alma_Letters

Sent to patrons; indicates that a request has been canceled and the reason for the cancellation.
See Managing Active Hold Shelf Items and Pickup at Shelf.

This letter can be activated to trigger a webhook function. See Webhooks.
regineheberlein commented 3 years ago

Since the item was in transit at the time of withdrawal, the notification was sent to the staff person who had initiated the transit. This is expected behavior.

To circumvent this, staff could withdraw items only when they are in place.