The number of records we sent for updating in the past 3 weeks led to a 40-day backlog of updates for SCSB. They have been processing the older files interleaved with the new files coming. This has resulted in a loss of data that we cannot easily recover from.
The solution given by HTC is to place our submitCollection files in data-feed/submitcollections/PUL/cgd_protection/RegularUpdates/ in scsb-prod instead of the current place.
It is unknown when (or if) the file path will revert to the current path.
The number of records we sent for updating in the past 3 weeks led to a 40-day backlog of updates for SCSB. They have been processing the older files interleaved with the new files coming. This has resulted in a loss of data that we cannot easily recover from.
The solution given by HTC is to place our submitCollection files in
data-feed/submitcollections/PUL/cgd_protection/RegularUpdates/
in scsb-prod instead of the current place.It is unknown when (or if) the file path will revert to the current path.