Open JackCaster opened 8 months ago
Hi @JackCaster! Could you confirm you are not in an institutional network?
Can you try connecting to the Monitor App or the Realtime API and letting us know if you can successfully connect?
Hi @JackCaster! Could you confirm you are not in an institutional network?
Can you try connecting to the Monitor App or the Realtime API and letting us know if you can successfully connect?
Hi, I am not in an institutional network. I am running the software within a Docker container (Linux Ubuntu), but I can connect to the Monitor app from within it The video does not load, but this has happened from time to time even when running locally on Windows.
EDIT: I tried to connect to the phone hotspot but still cannot find the connected device.
If you can ping the companion device, you should be able connect the LSL Relay to the device directly without relying on mDNS search/discovery. E.g.,
lsl-relay --device_address 192.168.0.123:8080
I tried at home, where I am sure the network does not block anything strange. Autodiscovery does not work, but I can connect to the device using its IP. However, I get the error that the RTP is not receiving any data. I remember I had a similar problem with the Python real-time API. The problem disappeared after an update but now I am facing it again (https://github.com/pupil-labs/realtime-python-api/issues/44). So, I think the problem is with the underlying network API. Is there anything I can try to get it working?
Hi, I have the computer and the Neon app connected to the same network but the device does not appear in the device selection:
I can ping the device IP and I can connect to the stream web interface. I am using Pupil Companion app is at
v. 2.7.8-prod
and the Neon eye tracker has been updated to the latest firmware.Do you have any suggestions on how to get it connected?