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pupil-labs / pupil

Open source eye tracking
https://pupil-labs.com
GNU Lesser General Public License v3.0
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Pupil Capture not launching #2303

Closed sumiya-kuroda closed 1 year ago

sumiya-kuroda commented 1 year ago

Hello,

I'm trying to launch Pupil Capture v3.5.1 on Windows 10 v1809, but I'm getting the following error message. Could you let us know how to selve this issue?

world - [ERROR] launchables.world: Process Capture crashed with trace:
Traceback (most recent call last):
  File "launchables\world.py", line 141, in world
  File "PyInstaller\loader\pyimod03_importers.py", line 476, in exec_module
  File "methods.py", line 21, in <module>
  File "PyInstaller\loader\pyimod03_importers.py", line 476, in exec_module
  File "cv2\__init__.py", line 5, in <module>
ImportError: DLL load failed: The specified module could not be found.
papr commented 1 year ago

@sumiya-kuroda Hi! v1809 is a fairly old version of Windows 10. Could you check if there is a Windows udpate available for your PC and try running Capture after installing it?

sumiya-kuroda commented 1 year ago

Yes, after I updated my Windows OS, it starts to work with no problem. Thank you so much for the advice!

papr commented 1 year ago

This is great news! Thanks for letting us know!