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putyourlightson / craft-campaign

Send and manage email campaigns, contacts and mailing lists in Craft CMS.
https://putyourlightson.com/plugins/campaign
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Recipients and failures don't add up #485

Closed jripmeester closed 1 week ago

jripmeester commented 1 month ago

Support Request

Hi Ben,

Our client has a mailinglist of 5624 contacts when the sendout is made the expected recipients is that number except after sending out the final number in the last mailing was 4805 with 895 failures. Then when i look in the logs there are 895 failed message but they are only for 24 unique e-mail adresses.

Somehow 805 (minus 24 probably) contacts aren't send to but i can;t find errors about these. Not in the logs, not in postmark. This behaviour started 4 weeks ago after we updated campaign to 2.16.0.

It feels like a bug but i might be missing on something that's i'm putting in a support request first.

Cheers, John

Plugin Version

2.16.0

bencroker commented 1 month ago

I’m not sure what might be causing this. To rule out the possibility of it being a reporting issue only, can you please run the campaign/reports/sync command and and then revisit the campaign index page to see if the numbers have changed?

jripmeester commented 1 month ago

@bencroker Tried that command but non of the numbers have changed. Do you need some extra input to investigate this further?

bencroker commented 1 month ago

All failed sends should appear in the campaign-*.log files. It’s possible that multiple failures occurred for each uniquely failed email, depending on the value of the maxSendFailuresAllowed config setting (it defaults to 1). If you send access credentials to support@putyourlightson.com then I can take a closer look in the CP and see if I spot anything.

bencroker commented 1 week ago

Closing due to inactivity.