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pycom / pycom-micropython-sigfox

A fork of MicroPython with the ESP32 port customized to run on Pycom's IoT multi-network modules.
MIT License
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can't add vodafone SIM card to pybytes #566

Open ozembuch opened 3 years ago

ozembuch commented 3 years ago

I order vodafone SIM card via pycom eshop. After adding Order number, it should add SIM card to pybytes. But even the message says SIM card was added, I do not see any SIM cards fro manage. Without this step I cant activate SIM card image

elmasria commented 3 years ago

Hi @ozembuch,

Thank you for reporting this,

We are working with the third party (Vodafone) to fix this issue and will update Pybytes ASP.

Have a nice day,

Best Regards, Ahmad EL Masri

razvandragomirescu commented 3 years ago

I have the exact same issue and it is blocking us from using purchased SIMs, anxious to get this solved.

ozembuch commented 3 years ago

any updates?

razvandragomirescu commented 3 years ago

Is this fixable or should I ask for a refund? The cards are currently unusable since they are not activated and the clock is ticking, we've already lost 1 month out of the 12 we paid for.

elmasria commented 2 years ago

Hi All,

Thank you for being patient. We have fixed the issue.

Please try to read your project using the order number.

Note: the Count of the months will be count from the first day you activate your sim.

Let me know if you got any issues during adding/activating a sim under Pybytes

Best Regards, Ahmad EL Masri

razvandragomirescu commented 2 years ago

It still does not work for me, see https://youtu.be/cKhy4SvRDVY . Am I doing something wrong? Thank you!

elmasria commented 2 years ago

@razvandragomirescu because you are not using the same email (under pybytes) that you purchased the sim with. if you would like to change the email please send us an email.

razvandragomirescu commented 2 years ago

It's exactly the same email I used when ordering, see attached order confirmation below and my email in the video.

orderconfirmation
razvandragomirescu commented 2 years ago

Problem solved, it appears that I have entered another email when I paid for the order, the account, the Vodafone contract and the confirmation were all on my @whispercash.com email but for some reason the Stripe payment shows up under my @gmail.com account. I was able to add the SIM cards by creating an account with my GMail address. Very confusing but I'm glad it worked.

ozembuch commented 2 years ago

it still does not work for me, same issue as before. The email for order and pybytes account is same. Am I missing something

elmasria commented 2 years ago

@ozembuch,

Thank you for reporting this

To be able to get more details and check the status please send us the details of your account (order number, email address) to pybytes@pycom.io.

Best Regards, Ahmad El Masri