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pydio / cells

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Public link button doesn't appear in Outlook email client #459

Closed jragathe closed 1 year ago

jragathe commented 1 year ago

Note: This issue tracker is only used for reporting qualified bugs. Use Pydio Forums for support or feature requests: first-start, install, or config-related troubleshootings will be ignored and closed! Otherwise, please fill all sections below.

First we start on Pydio Forum and create a topic which is the link below and they ask us to open a bug report.

The public link is removed from client Outlook email

📝 Describe the bug

When sending email with a public it doesn't appear on client Outlook (any version). The issue is a trunk email without the Pydio link on the email if we open with a Outlook Client (MS Office 2016 or 2019).

However, we saw that if we open the same email from Outlook Web Access (with Chrome or Edge) the link appear correctly.

So we check on the source code of email received from the Outlook client and we can see (printscreen) that the Pydio part is in comment. It is like a bad interpretation of the html email send by Pydio to Client Outlook.

image

⚙️ How-to Reproduce

Steps to reproduce the behavior:

  1. Create a Pydio email with public link
  2. Open with an "Outlook Client"
  3. See error = no link on the client email
  4. Open the same email in a web base solution you will see the link.

🩺 Environment / Setup

Complete the following information:

Server Versions:

Client used for testing:

Additional context:

jragathe commented 1 year ago

May I ask you if you plan to fix the bug on Q1 ? Best regards, JRA

JeffVH commented 1 year ago

Can I add that multiple e-mail templates are impacted? We experience the same behavior with the "forgot password?" link. Reset password links do not work in Outlook Desktop (My version: Microsoft® Outlook® voor Microsoft 365 MSO (Versie 2301 Build 16.0.16026.20002) 64 bits). We are using Pydio Cells 4.1.1. The same e-mail opens without issues in outlook on IOS or the webmail.

If preferred I can remove this comment and add a new thread.

Thank you! Kind Regards, Jeff

cdujeu commented 1 year ago

we'll definitely investigate this asap

bsinou commented 1 year ago

@JeffVH @jragathe we think we have found and fixed the problem. Could you give a quick try using the latest dev build: https://download.pydio.com/pub/cells/dev/ ?

JeffVH commented 1 year ago

@JeffVH @jragathe we think we have found and fixed the problem. Could you give a quick try using the latest dev build: https://download.pydio.com/pub/cells/dev/ ?

Thank you for the quick fix! This works for me. Thx!

jragathe commented 1 year ago

As discussed from the forum, this works for me too. Thx! Kind regards, Jean-Raoul

bsinou commented 1 year ago

The fix is included in the 4.1.2 that has just been released. Feel free to update your instances. You should be able to update from the 4.1.2-devxx version to the released one directly from the web admin, if necessary.

For the record, the flag is configurable. You can now choose to explicitly disable CSS in-lining for mails or not , via the admin console with advanced parameters enabled in Application Parameters / Mailers. There is a check box.

In your case, you have to tick it.

BTW, thanks for the quick feedback last week: I forgot to say it before, but it has been seen and appreciated! Thanks.