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Account recovery request #3260

Open jjofres opened 11 months ago

jjofres commented 11 months ago

PyPI Username

jjofre

Reason for request

Reason: Lost 2FA authentication app or security token My name is Javier Jofre, GitHub user jjofres, and PyPI user name jjofre. I'm the owner of the library debyetools. I may have registered my personal email, jovier@gmail.com. I can't log in because I have set two-factor authentication, but my old cellphone died, and I couldn't transfer the accounts to my new one.

Can you help me please, solve this issue?

Code of Conduct

Acknowledgement

ewdurbin commented 8 months ago

User jjofre has valid recovery codes generated as of 2022-08-09 13:21:49.380511.

Please use those recovery codes to regain access to your account.

jjofres commented 8 months ago

I don't have those recovery codes. I lost the device with them and I can't transfer the account with the autheticator codes or the recovery codes.

ewdurbin commented 7 months ago

Contacted via primary email address on the account, please read the instructions and reply to proceed with recovery.

jjofres commented 4 months ago

Hello, I want to proceed with recovery. Thanks.

On Fri, Mar 1, 2024 at 10:07 AM Ee Durbin @.***> wrote:

Contacted via primary email address on the account, please read the instructions and reply to proceed with recovery.

— Reply to this email directly, view it on GitHub https://github.com/pypi/support/issues/3260#issuecomment-1973359036, or unsubscribe https://github.com/notifications/unsubscribe-auth/AB57QHY3OMQUB73JPRYF74TYWCKSVAVCNFSM6AAAAAA55ZZXSSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZTGM2TSMBTGY . You are receiving this because you authored the thread.Message ID: @.***>