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Issue tracker for support requests related to using https://pypi.org
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Account recovery request #3507

Closed jvogl-dev closed 5 months ago

jvogl-dev commented 8 months ago

PyPI Username

Lauterbach

Reason for request

Lost 2FA authentication app or security token

Code of Conduct

Acknowledgement

jvogl-dev commented 8 months ago

2FA device and recovery codes were lost.

ewdurbin commented 7 months ago

User Lauterbach has valid recovery codes generated as of 2023-03-21 15:53:35.510399.

Please use those recovery codes to regain access to your account.

jvogl-dev commented 6 months ago

Hello ewdurbin,

the recovery codes were lost too due to an oversight. Any way we can reset everything by using the associated E-Mail?

jvogl-dev commented 5 months ago

@ewdurbin Is it possible to reset the account using the associated E-Mail?

ewdurbin commented 5 months ago

Contacted via primary email address on the account, please read the instructions and reply to proceed with recovery.

ewdurbin commented 5 months ago

Confirmation complete. 2FA has been reset and a password reset issued, you should be able to regain access to your account after completing the password reset.

PyPI now supports generating 2FA recovery codes, please read more here to generate and store recovery codes for your account.