Account recovery request

pypi / support

Issue tracker for support requests related to using https://pypi.org

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Account recovery request #3697

Closed uchchwhash closed 7 months ago

uchchwhash commented 8 months ago

PyPI Username

uchchwhash

Reason for request

Lost 2FA app/security token (I don't remember getting any recovery codes, maybe I haven't set up my 2FA yet?)

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

uchchwhash commented 8 months ago

In case it was not clear in the ticket, I do not have recovery codes.

I am confident I would not have to reach out if I had the recovery codes.

uchchwhash commented 7 months ago

My PyPI log in page, when it asks for two-factor authentication, says:

You have not generated account recovery codes.

Which I believe is correct. Let me know what I can do to expedite this process.

ewdurbin commented 7 months ago

Contacted via primary email address on the account, please read the instructions and reply to proceed with recovery.

ewdurbin commented 7 months ago

Confirmation complete. 2FA has been reset and a password reset issued, you should be able to regain access to your account after completing the password reset.

PyPI now supports generating 2FA recovery codes, please read more here to generate and store recovery codes for your account.