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Account recovery request #3718

Open psionman opened 7 months ago

psionman commented 7 months ago

PyPI Username

psionman

Reason for request

login will not accept my authenticator code

Code of Conduct

Acknowledgement

ewdurbin commented 6 months ago

User psionman has valid recovery codes generated as of 2024-01-06 17:32:46.720539.

Please use those recovery codes to regain access to your account.

Note: This is an automated reply. In general recovery requests where valid recovery codes exist will be processed 3-4 weeks after this reply has been sent.

Thespi-Brain commented 2 weeks ago

Hi @psionman,

I am following up regarding your issue. Are you still having trouble logging in? Let me know, and I will start an account recovery process for you to reset your account, thanks!

psionman commented 4 days ago

Hi

Yes. I still cannot access my account by logging in. Can you please reset so that I can start again

On Tue, 17 Sept 2024 at 22:14, thespibrain @.***> wrote:

Hi @psionman https://github.com/psionman,

I am following up regarding your issue. Are you still having trouble logging in? Let me know, and I will start an account recovery process for you to reset your account, thanks!

— Reply to this email directly, view it on GitHub https://github.com/pypi/support/issues/3718#issuecomment-2356947637, or unsubscribe https://github.com/notifications/unsubscribe-auth/AC4GVRK6S3ULKZ7CJPRC4P3ZXCLT3AVCNFSM6AAAAABELPMZFKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJWHE2DONRTG4 . You are receiving this because you were mentioned.Message ID: @.***>

Thespi-Brain commented 3 days ago

Hi @psionman,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to support@pypi.org confirming your intent to reset your 2FA and recovery codes with a link to this issue (https://github.com/pypi/support/issues/3718). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!