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Account recovery request #3830

Closed ACharbonneau closed 1 month ago

ACharbonneau commented 5 months ago

PyPI Username

cdadevteam

Reason for request

Lost access to 2FA app. Our dev left suddenly and it did not get transfered to someone else on our team. Our project is here: https://github.com/CancerDataAggregator Thanks

Code of Conduct

Acknowledgement

abradyGDIT commented 3 months ago

Assuming anyone's listening and also assuming there's anything that can be done short of continuing to wait, if there's any way to expedite this request, please point us to information on how -- right now we have live, public-facing software that we can't release via PyPI because of our administrative error during a staff transition (described in the initial request).

Our team at the National Cancer Institute is deeply grateful in advance for anything anyone can suggest that might move this recovery process forward soonish.

Thespi-Brain commented 1 month ago

Hi @ACharbonneau,

Apologies for the tardiness in our response. We are doing some research to best proceed with the next course of action regarding account recovery. We will get back to your shortly. Thanks!

ACharbonneau commented 1 month ago

Thank you!

Thespi-Brain commented 1 month ago

Hi @ACharbonneau,

Please contact support@pypi.org with an email address that you would like this account to be associated with and please reference this support link as well https://github.com/pypi/support/issues/3830. We will proceed from there, thanks!

Thespi-Brain commented 1 month ago

Hi @ACharbonneau and @abradyGDIT,

Thanks for confirming your new preferred email address. I have updated and reset your account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.