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Issue tracker for support requests related to using https://pypi.org
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Account recovery request #4163

Closed paulorenatoaz closed 1 month ago

paulorenatoaz commented 4 months ago

PyPI Username

paulraz

Reason for request

Lost my phone that had the 2FA authentication app installed, and I can't find my recovery codes.

Code of Conduct

Acknowledgement

Thespi-Brain commented 2 months ago

Hi @paulorenatoaz,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

paulorenatoaz commented 1 month ago

Thank you, I will do that.

On Wed, Jul 31, 2024 at 5:01 PM thespibrain @.***> wrote:

Hi @paulorenatoaz https://github.com/paulorenatoaz,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

— Reply to this email directly, view it on GitHub https://github.com/pypi/support/issues/4163#issuecomment-2261345158, or unsubscribe https://github.com/notifications/unsubscribe-auth/AC6XTLUFMODVMVSWJQPBGLDZPE7BDAVCNFSM6AAAAABI32N462VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENRRGM2DKMJVHA . You are receiving this because you were mentioned.Message ID: @.***>

Thespi-Brain commented 1 month ago

Hi @paulorenatoaz,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.