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Issue tracker for support requests related to using https://pypi.org
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Account recovery request #4185

Open hakonhagland opened 3 months ago

hakonhagland commented 3 months ago

PyPI Username

hakonhagland

Reason for request

I not able to login to test.pypi.org using the google authenticator android app. I was able to change my password, but when I enter the TFA code it says "Invalid TOTP code". I am able to login to pypi.org (not test.pypi.org) using the authenticator app (but with a different user name hakonh). I assumed that I needed a different username for test.pypi.org? Since if I try to login to test.pypi.org with username hakonh I get error "No user found with that username".

Code of Conduct

Acknowledgement

Thespi-Brain commented 1 month ago

Hi @hakonhagland,

You don't necessarily need a different username for your test.pypi account. It is totally a user preference if they wish to have the same username for both or different ones. I think this was just a case of needing to have your 2FA and recovery codes reset, so I went ahead and did that for your Test.PyPI account. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. I will keep this issue open for another week unless I hear from you earlier. Thanks.