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Issue tracker for support requests related to using https://pypi.org
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Account recovery request #4434

Open anonymous14725 opened 1 month ago

anonymous14725 commented 1 month ago

PyPI Username

cunknown

Reason for request

i can't login to my account because forget the recovery codes and two-factor authentication

Recovery Codes

Code of Conduct

Acknowledgement

Thespi-Brain commented 4 weeks ago

Hi @anonymous14725,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to support@pypi.org confirming your intent to reset your 2FA and recovery codes with a link to this issue (https://github.com/pypi/support/issues/4434). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!