Account recovery request

pypi / support

Issue tracker for support requests related to using https://pypi.org

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Account recovery request #4453

Closed himanshu007-creator closed 1 week ago

himanshu007-creator commented 1 month ago

PyPI Username

himanshu007-creator

Reason for request

Lost 2FA authentication app and security token and recovery codes, all were in previous devive which got broken

Recovery Codes

[X] I never generated or have lost access to the recovery codes for my account

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

Thespi-Brain commented 4 weeks ago

Hi @himanshu007-creator,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

himanshu007-creator commented 2 weeks ago

Thanks a lot @Thespi-Brain , must be tough for folks managing support requests manually, Really appreciate the efforts!

Thespi-Brain commented 1 week ago

Hi @himanshu007-creator,

Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.