Account recovery request

pypi / support

Issue tracker for support requests related to using https://pypi.org

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Account recovery request #4488

Closed Aserogl31 closed 1 week ago

Aserogl31 commented 1 month ago

PyPI Username

Aserogl

Reason for request

Lost 2FA authentication app or security token.

Recovery Codes

[X] I never generated or have lost access to the recovery codes for my account

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

Thespi-Brain commented 3 weeks ago

Hi @Aserogl31,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

Aserogl31 commented 2 weeks ago

Hello, I responded to the email, but a week late because I did not receive the notification. Thanks in advance!

Thespi-Brain commented 1 week ago

Hi @Aserogl31,

Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

Aserogl31 commented 1 week ago

Thank you very much, I got access to my account! 🎉