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Account recovery request #4703

Closed matteolucchi closed 2 months ago

matteolucchi commented 2 months ago

PyPI Username

matteol

Reason for request

Lost access to primary email address

Recovery Codes

Code of Conduct

Acknowledgement

jr-b-reiterer commented 2 months ago

Dear PyPI team,

in case it's helpful with any doubts that may be there: @matteolucchi is a former member of our organization, and his now inactive primary email address was from our company. We cannot reactivate it. Feel free to reach out to current members of our organization if you need further confirmation that this claim is legit.

We are grateful for the effort to restore access to projects that have been maintained by @matteolucchi aka matteol on PyPI.

TIA

Thespi-Brain commented 2 months ago

Hi @matteolucchi,

Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (https://github.com/pypi/support/issues/4703). We will proceed from there. Thanks!

matteolucchi commented 2 months ago

Thank you, I just sent the email

Thespi-Brain commented 2 months ago

Hi @matteolucchi,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

Thespi-Brain commented 2 months ago

Hi @matteolucchi,

Thanks for completing the verification process. The verification was successful! I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.