Account recovery request

pypi / support

Issue tracker for support requests related to using https://pypi.org

95 stars 48 forks source link

Account recovery request #4722

Closed dotpyi closed 5 days ago

dotpyi commented 3 weeks ago

PyPI Username

optimizean

Reason for request

Lost access to email address

Recovery Codes

[X] I never generated or have lost access to the recovery codes for my account

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

Thespi-Brain commented 2 weeks ago

Hi @dotpyi,

Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (https://github.com/pypi/support/issues/4722). We will proceed from there. Thanks!

Thespi-Brain commented 2 weeks ago

Hi @dotpyi,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

Thespi-Brain commented 5 days ago

Hi @dotpyi,

Thanks for completing the verification process. The verification was successful! I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.