Account recovery request

pypi / support

Issue tracker for support requests related to using https://pypi.org

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Account recovery request #4732

Closed NadiaCarvalho closed 2 months ago

NadiaCarvalho commented 2 months ago

PyPI Username

NadiaCarvalho

Reason for request

Lost access to 2FA authentication and recovery codes.

Recovery Codes

[X] I never generated or have lost access to the recovery codes for my account

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

Thespi-Brain commented 2 months ago

Hi @NadiaCarvalho,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

NadiaCarvalho commented 2 months ago

I have replied just now. Thank you so much for the quick reply :)

Thespi-Brain commented 2 months ago

Hi @NadiaCarvalho,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.