Account recovery request

pypi / support

Issue tracker for support requests related to using https://pypi.org

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Account recovery request #4741

Closed mfsadi closed 1 week ago

mfsadi commented 2 weeks ago

PyPI Username

mfsadi

Reason for request

Lost 2FA authentication app or security token

Recovery Codes

[X] I never generated or have lost access to the recovery codes for my account

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

Thespi-Brain commented 2 weeks ago

Hi @mfsadi,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

Thespi-Brain commented 1 week ago

Hi @mfsadi,

Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.